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- Tasks: Support global Identity and Access Management services, ensuring smooth IT operations.
- Company: Join Elanco, a leader in animal health dedicated to innovation and sustainability.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on animal health while developing your tech skills in a dynamic team.
- Qualifications: Experience in technology operations and understanding of security and compliance requirements.
- Other info: Be part of a diverse team that values creativity and new ideas.
The predicted salary is between 36000 - 60000 £ per year.
Identity and Access Management – Operations Analyst
Join to apply for the Identity and Access Management – Operations Analyst role at Elanco
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!
Your role: We are looking for a passionate Identity and Security Platform Analyst to assist in the responsibility for the delivery of Identity, Security and Access Management Services globally, ensuring that all day-to-day operational activities are carried out in a timely and reliable way. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, IT Service Desk, Managed Service Providers and Infrastructure Operations.
The role of Global IT Operations is crucial for our entire organisation. If employees face difficulties in accessing IT help or requesting services, it can significantly slow down the company. Conversely, if IT operations are executed well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have designed a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation by improving existing practices and exploring new ways to operate, including automation and Generative AI to empower users to self-solve.
The TechOps team was created following the IPO of Elanco, separating from Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and is focused on thinking differently, building for the future, and leveraging modern technologies, services and processes. Our Vision is to enable employees to build amazing things for Elanco.
Your Responsibilities:
- Building relationships with key staff, outsourced vendors and internal Elanco delivery teams to ensure timely resolution and efficient escalation of issues
- Helping establish operational and service management processes across TechOps Services, refining operational services alongside the ITSM team
- Handling incidents, problems, requests, knowledge and changes related to Identity and Access Management services
- Ensuring security, privacy and quality practices are embedded in everything we do
- Collaborating with IT and Business stakeholders to understand business needs and pain points
- Partnering with Product Managers and Architects to provide feedback on services and engage in service improvement lifecycle
- Engaging with the Elanco InfoSec team and vendors to ensure IAM processes comply with InfoSec policies and procedures
- Attending weekly CAB to ensure operational perspectives are represented
- Ensuring services moving from build to run are ready to be supported, through early engagement in the Delivery Lifecycle
- Researching and understanding end user experience to identify improvement opportunities
- Developing communications for various audiences reporting on health of services and progress on improvement plans
- Running side projects to help the broader Elanco IT organisation or pursue a passion project
- Improving how we do things and looking for simplification opportunities
- Managing group management and privileged access requests to ensure business continuity
- Understanding SOx controls and ensuring policies support a healthy auditable environment
- Supporting the operational manager in key audit activities daily/weekly/quarterly/annually
- Participating in regular onsite visits for audit purposes
- Involvement in daily operational issues such as new joiners, movers and leavers
What You Need to Succeed (minimum qualifications):
- Experience in technology operations delivery, managing and advancing complex, global environments
- Understanding of Security Operations and Detect/Respond capabilities
- Broad experience across Identity, Access Management, Group Management, MFA, SSO and encryption services
- Good knowledge of SOx and GxP audit and compliance requirements
- Experience with Entra (AAD), Azure Cloud and Cloud Entitlement Management, AD and all related JML processes
- Experience working with outsourced partners to deliver IT services
- Demonstrated influence and communication skills across IT and third parties
- Demonstrated strength in facilitation skills
- Experience delivering enterprise technology solutions
- Strong organizational and communication skills with ability to convey complex ideas to drive outcomes
- Strong analytical and problem-solving skills
- Able to create a transparent, collaborative and respectful environment
Additional Information:
- Travel: 0-10%
- Location: Hook, UK – Hybrid Work Environment
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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Identity and Access Management - Operations Analyst employer: Elanco
Contact Detail:
Elanco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity and Access Management - Operations Analyst
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. Building relationships can open doors that a CV just can't.
✨Ace the Interview
Prepare for your interviews by researching Elanco and understanding their values. Be ready to discuss how your skills in Identity and Access Management can help them achieve their goals. Confidence is key!
✨Show Your Passion
When you get the chance to chat with potential employers, let your enthusiasm for animal health and technology shine through. Share your ideas on how you can contribute to their mission of making animals' lives better.
✨Apply Through Our Website
Don't forget to apply directly through our website! It shows you're genuinely interested and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Identity and Access Management - Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Identity and Access Management role. Highlight relevant experience in technology operations, security, and compliance that aligns with what we’re looking for at Elanco.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about animal health and how your skills can contribute to our mission. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can think critically and come up with innovative solutions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Elanco
✨Know Your IAM Basics
Before heading into the interview, brush up on your knowledge of Identity and Access Management principles. Be ready to discuss concepts like MFA, SSO, and encryption services, as these are crucial for the role at Elanco.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved complex issues in technology operations. Highlight your analytical skills and how you approached challenges, especially in a global environment.
✨Understand Elanco's Mission
Familiarise yourself with Elanco’s vision and values, particularly their commitment to animal health and sustainability. This will help you align your answers with their goals and demonstrate your passion for their mission.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. Inquire about the TechOps team's current projects or how they measure success in IAM services. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
