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- Tasks: Manage ERP operations, ensuring top-notch service delivery and vendor management.
- Company: Join Elanco, a global leader in animal health dedicated to innovation.
- Benefits: Enjoy a diverse work environment with opportunities for growth and development.
- Other info: Be part of a team that values diversity and champions new ideas.
- Why this job: Make a real impact on animal health while advancing your career in a dynamic setting.
- Qualifications: Experience in ERP/SAP operations and strong vendor management skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!
Your Responsibilities:
- Day-to-day Vendor Management: Ensuring our SAP Application Managed Services (AMS) partner(s) perform according to their SLAs and driving a customer-first service vision.
- Functional Oversight: Ownership of the day-to-day delivery of SAP services supporting global Manufacturing, Supply Chain, and Quality, ensuring high availability and performance of business-critical processes.
- Operational Blueprinting: Defining the "Run" approach for the ERP ecosystem, establishing the templates for incident, change, and release management that will be adopted by future ERP operational pillars.
- Stakeholder Interaction: Engaging with globally dispersed ERP leadership to understand demand patterns, improvement opportunities, and impact assessment for incidents.
- Cross-Functional Collaboration: Interactions with other IT stakeholders (e.g., SAP Functional Leads, Data Integrity teams, Solution Architects and other Operation Managers covering different service lines) to ensure service suitability and GxP compliance.
- Leadership Reporting: Interactions with Senior IT and Business leadership regarding ERP performance, status of major incidents, and reporting on service improvement initiatives.
- Efficiency & Automation: Work with service partners to increase operational efficiency through the identification of automation opportunities, "shift-left" support opportunities, and proactive monitoring.
- Governance: Provide day-to-day governance of service partners alongside the SIAM team and support the TechOps senior leadership team as required.
- Representation: Represent the TechOps Operations team at SAP service reviews, CAB, Problem Reviews and other appropriate operational forums.
You’ll spend your time:
- Building relationships with key staff at our SAP service partner(s) to ensure timely resolution and efficient escalation of complex ERP issues.
- Establishing the ERP "Run" Playbook, refining operational services alongside the ITSM team to ensure a scalable model for other ERP modules.
- Partnering with ERP stakeholders to understand business-critical cycles and ensure IT operations support peak demand.
- Ensuring GxP compliance and quality practices are embedded in every SAP change and operational activity.
- Attending the weekly CAB and Problem Review Board to ensure ERP operational perspectives and business impacts are represented.
- Engage in Service Operations tasks across all phases of the lifecycle including Incident, Problem, Change and Release processes and be the point of contact for all ERP major incidents.
- Ensuring "Build to Run" readiness, engaging early in the project lifecycle for new SAP deployments to ensure they are supportable.
- Developing communications for senior leaders and end-users reporting on the health of ERP services and progress on improvement plans.
- Staying abreast of SAP trends (e.g., S/4HANA innovations) to guide IT on how to best leverage emerging ERP technologies.
What You Need to Succeed (minimum qualifications):
- Extensive experience in ERP/SAP operations delivery, managing complex, global environments.
- Proven experience managing outsourced AMS partners and driving vendor accountability.
- Demonstrable knowledge of SAP lifecycle management, including transport management, GxP/Validation requirements, and ERP governance.
- Experience in a regulated environment (Life Sciences/Pharma preferred) with knowledge of IT Audits and Quality systems.
- Certified or strong awareness of common ITIL processes.
What will give you a competitive edge (preferred qualifications):
- Strategic thinking: Ability to define operational processes that can be scaled across a growing team.
- Demonstrated influence and communication skills across all levels of IT and business leadership.
- Strong organizational skills with the ability to convey complex technical ERP issues in a business-focused manner.
Additional Information:
- Travel: 0%
- Location: India, Bangalore
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for this role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
Manager - ERP Operations in Hook employer: Elanco
Contact Detail:
Elanco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - ERP Operations in Hook
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elanco on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Elanco’s mission and values, especially their focus on animal health and innovation. Show them you’re not just another candidate but someone who truly aligns with their vision.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in ERP operations and how it relates to the role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression.
We think you need these skills to ace Manager - ERP Operations in Hook
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ERP operations and vendor management. We want to see how your skills align with our mission at Elanco, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex environments and drive operational efficiency. Numbers and results speak volumes, so let us know what you've accomplished!
Be Authentic: We value diversity and unique perspectives, so be yourself in your application. Share your passion for animal health and how you can contribute to our vision of enriching lives through food and companionship.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Elanco
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of ERP systems, especially SAP. Understand the key functionalities and how they relate to Elanco's operations. Being able to discuss specific examples of how you've managed ERP processes in the past will show that you're not just familiar with the system but can also leverage it effectively.
✨Showcase Your Vendor Management Skills
Since the role involves managing outsourced AMS partners, be prepared to discuss your experience in vendor management. Share specific instances where you've driven accountability and improved service delivery. This will demonstrate your ability to maintain strong relationships and ensure high performance from service partners.
✨Highlight Your Strategic Thinking
Elanco values strategic thinkers who can define scalable operational processes. Be ready to share examples of how you've implemented strategies that improved efficiency or addressed complex challenges in previous roles. This will help you stand out as someone who can contribute to the company's vision of innovation.
✨Prepare for Cross-Functional Collaboration
Collaboration is key in this role, so think about how you've worked with different teams in the past. Prepare to discuss how you've engaged with stakeholders across various functions to drive improvements or resolve issues. This will show that you can effectively communicate and work with diverse groups, which is essential for success at Elanco.