Hardware Asset Manager in Hook

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!

We are seeking a meticulous and experienced ServiceNow Hardware Asset Manager to oversee the complete lifecycle of our hardware assets within the ServiceNow platform. This role is crucial for optimizing asset utilization, ensuring compliance, reducing costs, and maintaining an accurate inventory of all IT hardware. The ideal candidate will possess a strong understanding of IT Asset Management (ITAM) best practices, particularly in Hardware Asset Management (HAM), and be proficient in leveraging ServiceNow to achieve these objectives.

You will be joining TechOps, who are responsible for all IT Infrastructure, Client Services, and Global & Site Operations across the enterprise. We leverage modern technologies to build for the future and empower Elanco employees to build amazing things.

Your Responsibilities:

• Manage the entire lifecycle of IT hardware assets, from procurement and deployment to maintenance, refresh, and disposal, utilizing the ServiceNow platform; specifically HAM Pro.
• Maintain accurate and up-to-date records of all hardware assets within the ServiceNow Configuration Management Database (CMDB) and Asset Management modules.
• Establish adoption and best practice to processes for hardware asset tracking, inventory management, and reconciliation to ensure data integrity.
• Look to continually optimize and automate to improve efficiency.
• Enable and support regular audits and reconciliations of physical hardware assets against ServiceNow records, identifying and resolving discrepancies.
• Collaborate with Procurement, Finance, and other IT teams to ensure efficient hardware acquisition, deployment, and financial tracking.
• Monitor asset utilization and performance, identifying opportunities for optimization, cost savings, and improved efficiency.
• Ensure compliance with company policies, regulatory requirements, and vendor contracts related to hardware assets.
• Generate reports and dashboards from ServiceNow to provide insights into hardware asset inventory, lifecycle status, costs, and trends.
• Support the development and continuous improvement of ITAM processes and procedures, specifically for hardware.
• Participate in strategic planning for hardware asset management, including technology refreshes and end-of-life planning.
• Provide training and guidance to other IT staff on hardware asset management best practices and ServiceNow usage.

What You Need to Succeed (minimum qualifications):

• Bachelor's degree in a related field.
• 5+ years of experience in Hardware Asset Management.
• Strong understanding of ITIL principles.
• Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Proven ability to collaborate effectively with cross-functional teams and build consensus.
• Excellent analytical and problem-solving skills.

What will give you a competitive edge (preferred qualifications):

• Experience with ServiceNow Ham Pro.
• ITIL v4 Foundation certification or higher.

Additional Information:

• Travel: 0-10%
• Location: Hook, UK - Hybrid Work Environment.

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.