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- Tasks: Provide expert advice on animal health and support veterinary teams and pet owners.
- Company: Join Elanco, a global leader in animal health dedicated to innovation.
- Benefits: Enjoy a diverse workplace, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in animal lives while advancing your career in a supportive environment.
- Qualifications: Veterinary surgeon (MRCVS) with strong communication and teamwork skills.
- Other info: Flexible hours and opportunities for travel to conferences and meetings.
The predicted salary is between 36000 - 60000 £ per year.
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
Your role: As part of the Veterinary Technical Services Team, the role of a technical advisor is to be the first line customer contact for all Elanco product technical enquiries received by phone, post and e-mail. Whilst providing exemplary service to all customers: veterinary teams, farmers and pet owners, they will submit, investigate and follow-up suspected adverse reactions / suspected lack of efficacy reports / product complaints in accordance with Elanco global and local pharmacovigilance guidelines.
To resolve product complaints when possible, liaising with field veterinarians, quality and other relevant departments as required. Utilise the global PV software to manage all PV cases in line with global procedures. Technical advisors will take an active role in the training and support of other members of the technical team as well as the sales force.
Your responsibilities:
- Customer advice service: First line customer contact for all technical inquiries by phone, mail and e-mail. All enquiries to be dealt with in a timely fashion, with accurate and authoritative information. Maintain and update a list of frequently asked questions.
- Pharmacovigilance: Fulfill our obligations of recording and responding to reports of suspected adverse events (SAEs). Investigate SAEs within a timely fashion and in compliance with standard operating procedures.
- Disease and product information: Develop technical knowledge of our products and the related disease areas. Study the literature and attend selected meetings and conferences to keep up to date with the latest technical knowledge.
- Administrative support: At holiday times provide cover between the technical advisors. Responsible for making sure internal and external databases are up to date and compliant.
What You Need to Succeed (minimum qualifications):
- Veterinary surgeon (MRCVS)
- Minimum two years experience in clinical practice strongly preferred although not essential
- Excellent teamworking skills
- Empathy and passion for veterinary medicine customers and their businesses.
- Demonstrated ability to understand, interpret and impart technical / scientific knowledge at appropriate levels
- Excellent communication skills: verbal, written and interpersonal
- Strong sense of personal accountability
- Flexible to learning new products and diseases over time
- Computer literate
- Some overnight travel / attendance at congresses and meetings may be required
- English—written and verbal
Don’t meet every single requirement? At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply.
UK Veterinary Technical Advisor in Hart employer: Elanco
Contact Detail:
Elanco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Veterinary Technical Advisor in Hart
✨Tip Number 1
Get to know Elanco inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for animal health.
✨Tip Number 2
Practice your communication skills! Whether it’s a phone call or an in-person chat, being clear and confident is key. Role-play with a friend or record yourself to see how you come across.
✨Tip Number 3
Network like a pro! Connect with current or former Elanco employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your genuine interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Elanco team and making a difference in animal health.
We think you need these skills to ace UK Veterinary Technical Advisor in Hart
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Veterinary Technical Advisor role. Highlight your relevant experience and skills that align with Elanco's mission and values. We want to see how you can contribute to making animals' lives better!
Show Your Passion: Let your love for veterinary medicine shine through in your application. Share any experiences that demonstrate your empathy and commitment to animal health. We’re all about passion here at Elanco, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Elanco
✨Know Your Stuff
Make sure you brush up on Elanco's products and the related disease areas. Being able to confidently discuss their offerings will show that you're genuinely interested and knowledgeable, which is key for a Veterinary Technical Advisor.
✨Show Your Empathy
As this role involves interacting with veterinary teams and pet owners, demonstrating your empathy and passion for animal health during the interview can set you apart. Share personal experiences or stories that highlight your commitment to veterinary medicine.
✨Prepare for Technical Questions
Expect questions that assess your ability to interpret and communicate technical information. Practise explaining complex concepts in simple terms, as you'll need to do this with customers who may not have a scientific background.
✨Be Ready to Collaborate
Elanco values teamwork, so be prepared to discuss how you've worked effectively in a team before. Think of examples where you supported colleagues or contributed to group success, as this will resonate well with their inclusive culture.
