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- Tasks: Lead IT Service Management initiatives and enhance service delivery processes using ServiceNow.
- Company: Global leader in animal health with a focus on innovation and diversity.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in IT service management.
- Qualifications: 8+ years of ITSM experience and strong leadership skills in Agile environments.
The predicted salary is between 48000 - 72000 £ per year.
A global leader in animal health is seeking an IT Service Management (ITSM) Manager to oversee the ServiceNow ITSM modules. The ideal candidate will have over 8 years of IT Service Management experience and proven skills in leading teams, defining product roadmaps, and managing product backlogs in an Agile environment. This position offers the chance to work in a diverse and innovative environment focused on enhancing IT service delivery processes.
ServiceNow ITSM Manager: Strategy & Delivery in Hart employer: Elanco
Contact Detail:
Elanco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow ITSM Manager: Strategy & Delivery in Hart
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Agile methodologies and ServiceNow expertise. We recommend practising common interview questions and scenarios related to IT service delivery to show off your skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to each one to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit.
We think you need these skills to ace ServiceNow ITSM Manager: Strategy & Delivery in Hart
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT Service Management experience, especially any work with ServiceNow. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in leading teams and managing product backlogs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing IT service delivery processes. We love seeing candidates who can articulate their vision for the role and how they can contribute to our innovative environment.
Showcase Agile Experience: Since this role involves working in an Agile environment, make sure to highlight your experience with Agile methodologies. We’re looking for someone who can define product roadmaps and manage backlogs effectively, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Elanco
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow ITSM modules. Brush up on the latest features and functionalities, and be ready to discuss how you've used them in past roles. This will show your expertise and passion for the platform.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing product backlogs. Think of specific situations where you successfully guided a team through challenges or implemented Agile methodologies. This will demonstrate your capability to lead effectively.
✨Define Your Vision for ITSM Strategy
Be ready to articulate your vision for enhancing IT service delivery processes. Consider how you would approach defining product roadmaps and what strategies you would implement to improve service management. This shows you’re proactive and strategic.
✨Emphasise Your Adaptability
In a diverse and innovative environment, adaptability is key. Share experiences where you’ve had to pivot quickly or adapt to new technologies or processes. This will illustrate your ability to thrive in a dynamic setting.
