At a Glance
- Tasks: Lead ERP operations, ensuring service excellence and driving continuous improvement.
- Company: Join a forward-thinking company committed to innovation and diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive team.
- Why this job: Be at the forefront of ERP technology and make a real impact in a global environment.
- Qualifications: Experience in ERP/SAP operations and strong vendor management skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
We are seeking an experienced ERP Operations Manager to assume end-to end ownership of ERP AMS operations, driving operational stability, continuous improvement, and service excellence.
As the first dedicated ERP Operations lead, you will manage current operations and define the operational framework that will extend across other ERP functional areas as the team expands.
Responsibilities
- Day to day Vendor Management: Ensure SAP Application Managed Services (AMS) partner(s) meet SLAs and drive a customer first service vision.
- Functional
Oversight: Own day to day delivery of SAP services supporting global Manufacturing, Supply Chain, and Quality, ensuring high availability and performance of business critical processes.
- Operational
Blueprinting: Define the "Run" approach for the ERP ecosystem, establishing templates for incident, change, and release management that will be adopted by future ERP operational pillars.
- Stakeholder Interaction: Engage with globally dispersed ERP leadership to understand demand patterns, improvement opportunities, and impact assessment for incidents.
- Cross
- Functional
Collaboration: Interact with other IT stakeholders-including SAP Functional Leads, Data Integrity teams, Solution Architects, and other Operations Managers-to ensure service suitability and Gx P compliance.
- Leadership Reporting: Report to Senior IT and Business leadership regarding ERP performance, status of major incidents, and progress on service improvement initiatives.
- Efficiency & Automation: Partner with service partners to increase operational efficiency through automation opportunities, "shift left" support, and proactive monitoring.
- Governance: Provide day to day governance of service partners alongside the SIAM team and support the Tech Ops senior leadership team as needed.
- Representation: Represent the Tech Ops Operations team at SAP service reviews, CAB, Problem Reviews, and other operational forums.
- Relationship Building: Build relationships with key staff at the SAP service partner(s) to ensure timely resolution and efficient escalation of complex ERP issues.
- ERP "Run" Playbook: Establish and refine the ERP "Run" Playbook with the ITSM team to create a scalable model for other ERP modules.
- Business Alignment: Partner with ERP stakeholders to understand business critical cycles and ensure IT operations support peak demand.
- Compliance: Ensure Gx P compliance and quality practices are embedded in every SAP change and operational activity.
- Operational Participation: Attend weekly CAB and Problem Review Board to represent ERP operational perspectives and business impacts.
- Service Operations Lifecycle: Lead Incident, Problem, Change and Release processes and serve as the point of contact for all ERP major incidents.
- Build to Run Readiness: Engage early in the project lifecycle for new SAP deployments to ensure they are supportable.
- Communication: Develop communications for senior leaders and end users reporting on ERP service health and improvement plans.
- Trend Awareness: Stay abreast of SAP trends (e. g., S/4HANA innovations) to guide IT on leveraging emerging ERP technologies.
- Minimum Qualifications
- Extensive experience in ERP/SAP operations delivery, managing complex, global environments.
- Proven experience managing outsourced AMS partners and driving vendor accountability.
- Demonstrable knowledge of SAP lifecycle management, including transport management, Gx P/Validation requirements, and ERP governance.
- Experience in a regulated environment (Life Sciences/Pharma preferred) with knowledge of IT Audits and Quality systems.
- Certified or strong awareness of common ITIL processes.
- Preferred Qualifications
- Strategic thinking: Ability to define operational processes that can be scaled across a growing team.
- Demonstrated influence and communication skills across all levels of IT and business leadership.
- Strong organizational skills with the ability to convey complex technical ERP issues in a business focused manner.
- Additional Information
- Travel: 0% Location: UK, Hook or Liverpool
EEO Statement
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
ERP Operations Manager employer: Elanco Tiergesundheit AG
Elanco Tiergesundheit AG is an excellent employer that fosters a culture of diversity and innovation, making it a rewarding place to work for those passionate about animal health. With a strong emphasis on employee growth and development, the company offers comprehensive training opportunities and a supportive environment that encourages collaboration and excellence. Located in the UK, Elanco provides a unique chance to contribute to meaningful projects while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land ERP Operations Manager
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Elanco Tiergesundheit AG.
✨Check Out Elanco Tiergesundheit AG Directly
Keep an eye on Elanco Tiergesundheit AG’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace ERP Operations Manager
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the ERP Operations Manager role at Elanco Tiergesundheit AG, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Elanco Tiergesundheit AG.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Elanco Tiergesundheit AG. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Elanco Tiergesundheit AG.
How to prepare for a job interview at Elanco Tiergesundheit AG
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Elanco Tiergesundheit AG. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
