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- Tasks: Lead shifts at a busy leisure centre, ensuring smooth operations and excellent customer service.
- Company: Join ELA Active Ltd, a welcoming team at Witchford Sports Centre.
- Benefits: Enjoy flexible hours, ongoing training, and a comprehensive employee benefits scheme.
- Other info: Opportunities for further training, including lifeguard qualifications, in a collaborative environment.
- Why this job: Gain valuable experience in leisure operations while making a positive impact on the community.
- Qualifications: Must be 18+, proactive, and have strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Are you looking for a flexible leisure operations role within a busy and welcoming leisure environment? ELA Active Ltd is seeking reliable and motivated Casual Shift Leaders to join our team at Witchford Sports Centre. This casual role offers flexible working hours and the opportunity to gain valuable experience supporting leisure centre operations, customer service, and site responsibility.
As a Casual Shift Leader, you will act as the responsible on-duty contact during your shift, helping to ensure the centre operates safely, efficiently, and to a high standard. This role focuses on operational support and customer experience.
There are opportunities to further develop your skills and, following appropriate training (including the National Pool Lifeguard Qualification – NPLQ), provide support across other ELA Active sports centres.
Key responsibilities- Acting as the on-site point of contact during shifts
- Supporting the safe, smooth, and efficient day-to-day operation of the centre
- Providing excellent customer service and handling customer enquiries
- Opening and closing the centre with key holder responsibility
- Supporting bookings, activities, events, and community use
- Ensuring facilities are presented to a high standard, including basic checks and set-up
- Working independently and following operational procedures
- Opportunities to develop skills and work across multiple ELA Active sites
- Support to undertake additional training, including the National Pool Lifeguard Qualification (NPLQ), if you wish to expand your role
- Access to ongoing training and development sessions
- You must be 18 years of age or over, as the role involves lone working
- A proactive, customer-focused approach, with the ability to act responsibly and use good judgement while on duty
- Strong communication skills and the confidence to take responsibility for the centre during shifts
- The ability to work independently and follow established operational procedures
- A willingness to undertake further training as required
- Flexibility to work evenings, weekends, and at short notice in line with centre opening hours: Monday–Friday: 4:30pm – 10:00pm and Saturday: 8:00am – 5:00pm.
- Flexible casual working hours
- Full induction and ongoing training
- Comprehensive employee benefits scheme
- On-site parking
- A collaborative, inclusive team culture
- Start Date: Immediate
Casual Shift Leader - ELA Active Ltd in Witchford employer: ELA Active
Contact Detail:
ELA Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Shift Leader - ELA Active Ltd in Witchford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ELA Active Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Casual Shift Leader, especially around customer service and operational support.
✨Tip Number 3
Dress the part! Even though it’s a casual role, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and are ready to represent ELA Active Ltd professionally.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Shift Leader - ELA Active Ltd in Witchford
Some tips for your application 🫡
Show Your Flexibility: Since this role is all about flexible hours, make sure to highlight your availability in your application. Let us know when you can work and how you can adapt to the needs of the centre.
Customer Service is Key: We’re looking for someone who can provide excellent customer service. Share any relevant experience you have in dealing with customers, and don’t forget to mention your proactive approach!
Highlight Your Responsibility: As a Casual Shift Leader, you'll be the go-to person during your shift. Make sure to emphasise any past experiences where you've taken on responsibility or led a team, even if it was just in a casual setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at ELA Active
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Casual Shift Leader at ELA Active Ltd. Familiarise yourself with the key tasks like customer service, operational support, and site responsibility. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role heavily focuses on customer experience, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you handled enquiries or resolved issues effectively, as this will showcase your proactive approach.
✨Demonstrate Your Flexibility
The job requires flexibility in working hours, so be prepared to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on additional responsibilities. This will show that you're ready to step up when needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team culture, or what a typical shift looks like. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.