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- Tasks: Lead a dynamic team, ensuring top-notch customer experiences and smooth facility operations.
- Company: Join ELA Active, a community-focused sports and leisure provider.
- Benefits: Enjoy free access to facilities, comprehensive benefits, and ongoing training.
- Other info: Flexible, fast-paced environment with great career growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be a qualified RLSS National Pool Lifeguard with strong leadership skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join our team and develop your leadership skills in a supportive and rewarding environment. We are seeking a confident, proactive, and motivated Duty Manager to join our ELA Active team. This is a key role supporting the day‑to‑day operations of our sports facilities, with a focus on delivering high‑quality customer experience, supporting staff on shift, and maintaining excellent health and safety standards.
Working closely with Shift Leaders and the wider leisure team, you will take a hands‑on approach to managing pool plant operations, supervising staff, and always ensuring the smooth running of facilities. Whether you’re looking to build on previous leisure experience or take the next step into management, we’ll support you with the tools and training you need to thrive.
Why ELA Active? Working at ELA Active means more than just a job – it’s an opportunity to make a real impact in your community while building a fulfilling career. We provide high‑quality facilities, professional development pathways, and a collaborative working culture that values initiative, reliability, and team spirit.
As Duty Manager, you will play a vital role in staff supervision, health and safety, and customer experience. You’ll work alongside our Assistant Managers and Shift Leaders, taking ownership of key areas such as pool plant operations, emergency response, event coordination, and safeguarding – all while maintaining a strong customer‑first approach.
Key responsibilities:- Lead and support the leisure team during shifts, promoting a positive, high‑performing culture.
- Maintain high operational standards across cleanliness, safety, and customer service.
- Supervise facility setup and ensure activities run smoothly and safely.
- Monitor and maintain pool water quality, plant operations, and compliance checks.
- Act as a key point of contact for customers, resolving issues professionally.
- Manage opening/closing procedures and ensure full shift handover is completed.
- Deliver hands‑on training and support staff development.
- Respond to incidents and act as first aid lead on site.
- Ensure safeguarding, health & safety, and emergency protocols are followed at all times.
- A qualified and active RLSS National Pool Lifeguard, First Aid at Work and National Pool Plant Operators qualification.
- A confident leader who can support, develop, and motivate a team.
- Strong understanding of health and safety in a leisure environment.
- Excellent communication and team leadership skills.
- Someone committed to excellent customer service and operational standards.
- A proactive, hands‑on attitude with high attention to detail.
- A flexible individual who thrives in a fast‑paced, community‑focused environment.
- A proactive problem‑solver with the ability to remain calm and act decisively under pressure.
- Full training and ongoing professional development.
- Free use of sports centre facilities.
- Comprehensive employee benefits scheme.
- On‑site parking.
- A collaborative, inclusive team culture.
If you are enthusiastic, reliable, and eager to grow within a professional sports and leisure environment, we would be delighted to hear from you.
Duty Manager - ELA Active Ltd employer: ELA Active
Contact Detail:
ELA Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - ELA Active Ltd
✨Tip Number 1
Get to know the company culture! Before your interview, check out ELA Active's social media and website. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. This will help you demonstrate your proactive attitude and ability to thrive in a fast-paced environment during the interview.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare to discuss how you've handled difficult situations with customers in the past. ELA Active values a customer-first approach, so showing your commitment here is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Duty Manager - ELA Active Ltd
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining ELA Active and making a difference in the community.
Tailor Your Experience: Make sure to highlight any relevant experience you have in leisure management or customer service. We love seeing how your background aligns with our values and the key responsibilities of the Duty Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ELA Active
✨Know Your Stuff
Make sure you’re familiar with ELA Active’s values and the specific responsibilities of a Duty Manager. Brush up on health and safety standards, pool plant operations, and customer service best practices. This will show that you’re genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led a team or handled a challenging situation. Highlight how you motivated others, resolved conflicts, or improved operational standards. This will demonstrate your capability to support and develop a high-performing leisure team.
✨Be Customer-Focused
Think about how you can enhance the customer experience at ELA Active. Prepare to discuss how you would handle customer complaints or ensure a safe and enjoyable environment for all. Showing that you prioritise customer satisfaction will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the training opportunities available or how the team collaborates during busy periods. This not only shows your enthusiasm but also helps you gauge if ELA Active is the right fit for you.