At a Glance
- Tasks: Lead shifts, ensure smooth operations, and provide top-notch customer service.
- Company: Join ELA Active Ltd at Witchford Sports Centre, a vibrant leisure environment.
- Benefits: Enjoy flexible hours, ongoing training, and a comprehensive employee benefits scheme.
- Other info: Opportunities for skill development and potential lifeguard training available.
- Why this job: Gain valuable experience while making a positive impact in the community.
- Qualifications: Must be 18+, proactive, and ready to take responsibility during shifts.
The predicted salary is between 12 - 15 € per hour.
Are you looking for a flexible leisure operations role within a busy and welcoming leisure environment? ELA Active Ltd is seeking reliable and motivated Casual Shift Leaders to join our team at Witchford Sports Centre. This casual role offers flexible working hours and the opportunity to gain valuable experience supporting leisure centre operations, customer service, and site responsibility.
As a Casual Shift Leader, you will act as the responsible on-duty contact during your shift, helping to ensure the centre operates safely, efficiently, and to a high standard. This role focuses on operational support and customer experience. There are opportunities to further develop your skills and, following appropriate training (including the National Pool Lifeguard Qualification – NPLQ), provide support across other ELA Active sports centres.
Key responsibilities:- Acting as the on-site point of contact during shifts
- Supporting the safe, smooth, and efficient day-to-day operation of the centre
- Providing excellent customer service and handling customer enquiries
- Opening and closing the centre with key holder responsibility
- Supporting bookings, activities, events, and community use
- Ensuring facilities are presented to a high standard, including basic checks and set-up
- Working independently and following operational procedures
- Opportunities to develop skills and work across multiple ELA Active sites
- Support to undertake additional training, including the National Pool Lifeguard Qualification (NPLQ), if you wish to expand your role
- Access to ongoing training and development sessions
- You must be 18 years of age or over, as the role involves lone working
- A proactive, customer-focused approach, with the ability to act responsibly and use good judgement while on duty
- Strong communication skills and the confidence to take responsibility for the centre during shifts
- The ability to work independently and follow established operational procedures
- A willingness to undertake further training as required
- Flexibility to work evenings, weekends, and at short notice in line with centre opening hours: Monday–Friday: 4:30pm – 10:00pm and Saturday: 8:00am – 5:00pm.
What we offer:
- Flexible casual working hours
- Full induction and ongoing training
- Comprehensive employee benefits scheme
- On-site parking
- A collaborative, inclusive team culture
- Start Date: Immediate
Casual Shift Leader - ELA Active Ltd employer: ELA Active
ELA Active Ltd is an excellent employer for those seeking a flexible and rewarding role in the leisure industry. With a focus on employee development, you will have access to ongoing training opportunities, including the National Pool Lifeguard Qualification, while working in a supportive and inclusive team environment at Witchford Sports Centre. Enjoy the benefits of flexible hours, comprehensive employee perks, and the chance to make a positive impact on the community through exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Shift Leader - ELA Active Ltd
✨Tip Number 1
Get to know the company! Before your interview, check out ELA Active Ltd's website and social media. Understanding their values and culture will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Casual Shift Leader role.
✨Tip Number 3
Dress the part! Even though it's a casual role, showing up looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and respect the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Shift Leader - ELA Active Ltd
Some tips for your application 🫡
Show Your Flexibility:Since this role is all about flexible hours, make sure to highlight your availability in your application. Let us know when you can work and how you can adapt to the needs of the centre.
Customer Service is Key:We’re looking for someone who can provide excellent customer service. Share any relevant experience you have in dealing with customers or handling enquiries, as this will show us you’re a great fit for the team.
Be Proactive:In your application, demonstrate your proactive approach. Talk about times when you’ve taken initiative or solved problems independently, as this is crucial for the Casual Shift Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ELA Active
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Shift Leader at ELA Active Ltd. Familiarise yourself with the key tasks like customer service, operational support, and site responsibility. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer experience, prepare examples from your past where you've excelled in customer service. Think about situations where you handled enquiries or resolved issues effectively. This will show that you can maintain a high standard of service during your shifts.
✨Demonstrate Flexibility and Proactivity
Highlight your willingness to work flexible hours and take on responsibilities independently. Share instances where you've had to adapt quickly to changing situations or take initiative. This will reassure them that you're ready to handle the dynamic environment of a leisure centre.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about training opportunities, team culture, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
