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- Tasks: Lead shifts, ensure safety, and deliver excellent customer service at our vibrant sports centres.
- Company: Join ELA Active Ltd, a dynamic organisation focused on developing future leaders.
- Benefits: Enjoy full training, free facility access, and a supportive team culture.
- Other info: Opportunities for career progression and ongoing professional development await you.
- Why this job: Step up in your leisure career and make a real impact in a professional environment.
- Qualifications: Strong communication skills and a proactive, customer-focused approach are essential.
The predicted salary is between 22400 - 26800 £ per year.
Location: Chesterton, Impington & Witchford Sports Centres, Cambridgeshire
Hours: 37 hours per week, including early mornings, evenings, and weekends
Salary: from £26,403 (Scale 4, point 7-11)
Contract: Full-time
Start Date: To be confirmed.
Disclosure Level: Enhanced DBS with Barred List check
Are you ready to take the next step in your leisure career? ELA Active Ltd is seeking a committed and motivated Shift Leader to join our team. This is an exciting opportunity to be part of a professional and supportive environment, with a strong emphasis on development, training, and career progression. Working across our busy and vibrant sports centres, you will play a crucial role in ensuring the smooth and safe daily operation of our facilities.
Why ELA Active? At ELA Active, we don’t just run high-quality sports facilities—we grow leaders. You’ll be part of a dynamic organisation where ongoing training, career development, and employee wellbeing are central to what we do. Whether you’re already experienced or ready to step up, we’ll give you the support you need to progress into Duty Manager roles and beyond.
Key responsibilities:
- Lead and supervise shifts, ensuring the safety, cleanliness, and efficiency of centre operations.
- Oversee poolside supervision and lifeguard teams, maintaining the highest safety standards.
- Deliver excellent customer service and support front-line staff.
- Open and close the centre, acting as a keyholder and point of contact.
- Support group bookings, events, and community activities.
- Assist with training new team members and maintain a positive team environment.
- Be prepared to step into Duty Manager responsibilities when required.
Requirements:
- RLSS National Pool Lifeguard Qualification
- A proactive and customer-focused approach
- Strong communication and leadership skills
- Willingness to undertake further training, including: First Aid at Work, Pool Plant Operator certification
- Commitment to attending a 2-hour training session monthly (paid additionally)
What we offer:
- Full training and ongoing professional development
- Free use of sports centre facilities
- On-site parking
- A collaborative, inclusive team culture
If you are enthusiastic, reliable, and eager to grow within a professional sports and leisure environment, we would be delighted to hear from you. Apply now by completing our application form located on the main Eastern Learning Alliance website.
Shift Leader - ELA Active Ltd employer: ELA Active Limited
Contact Detail:
ELA Active Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - ELA Active Ltd
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ELA Active Ltd on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We all know that confidence is key, so rehearse your answers with a mate or in front of the mirror!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak, share why you love working in leisure and how you can contribute to ELA Active's mission of growing leaders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Shift Leader - ELA Active Ltd
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining ELA Active and contributing to our vibrant sports centres.
Tailor Your Experience: Make sure to highlight any relevant experience you have in leadership or customer service. We love seeing how your background aligns with the responsibilities of a Shift Leader, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at ELA Active.
How to prepare for a job interview at ELA Active Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Leader role at ELA Active Ltd. Familiarise yourself with the key responsibilities, such as overseeing poolside supervision and ensuring safety standards. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need strong communication and leadership skills. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. This will show the interviewers that you're ready to take on the responsibilities of the role.
✨Emphasise Customer Service
Customer service is crucial in this role. Think of specific instances where you've gone above and beyond for customers or resolved conflicts effectively. Highlighting these experiences will illustrate your proactive and customer-focused approach, which is essential for ELA Active.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if ELA Active is the right fit for you.