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- Tasks: Lead the Customer Service Team and assist customers with transport bookings.
- Company: A leading shipping and freight forwarding business with a focus on Scandinavia and mainland Europe.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in logistics, strong organisational skills, and a customer-focused attitude.
- Other info: Work Monday to Friday in a fast-paced, supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
The company is a leading shipping and freight forwarding business, specialising in direct services to Scandinavia, as well as mainland Europe. They offer competitive, flexible and customised transport and logistics solutions for land, sea and air, and are currently looking for a dynamic individual to join their team.
Role description – depending on experience:
- Take day to day lead of the Bookings/Customer Service Team
- Customer services – be the contact point for our customers transport bookings and help them with any information that they require
- Take bookings and create in the internal software
- Liaise with transport and export planners
Hours of work:
- Monday – Friday (Apply online only)hrs
Person specification:
- Previous experience in a Logistics/Freight environment is essential
- A confident and approachable person
- A high level of organisation and attention to detail
- Customer focussed with the determination and willingness to deliver an excellent level of service
- Good decision-making skills, ability to evaluate, prioritise and plan while responding to quickly changing workloads
- A methodical, logical approach with good problem-solving abilities, able to work on their own initiative within a time critical setting and as part of a team
- IT literate
- A willingness to learn other roles in the team to build on personal experience
Senior Customer Service Advisor employer: EL Recruitment Solutions Ltd
Contact Detail:
EL Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their operations, especially in Scandinavia and mainland Europe, so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you had to solve problems or handle difficult customers. Being able to share these experiences will highlight your suitability for the Senior Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in logistics or customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Service Advisor role. Mention your customer-focused approach and any relevant experience that aligns with our dynamic team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and adapt to changing workloads, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EL Recruitment Solutions Ltd
✨Know Your Logistics
Make sure you brush up on your knowledge of the logistics and freight forwarding industry. Understand the basics of transport bookings and the specific services the company offers, especially to Scandinavia and mainland Europe. This will show that you're genuinely interested in the role and can engage in informed discussions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This is crucial since the role involves being the main contact point for customers, and demonstrating your commitment to excellent service will set you apart.
✨Demonstrate Organisational Skills
Since the job requires a high level of organisation and attention to detail, come prepared with examples of how you've managed multiple tasks or projects simultaneously. You might even want to share a time when your organisational skills helped improve a process or solve a problem.
✨Be Ready to Problem-Solve
Expect to be asked about how you handle challenges or unexpected changes in workload. Prepare a few scenarios where you had to think on your feet and make quick decisions. This will highlight your ability to adapt and work effectively under pressure, which is key in a fast-paced environment like logistics.
