At a Glance
- Tasks: Lead our reception team and ensure exceptional guest experiences at El Pastor.
- Company: Join the vibrant Harts Group, known for award-winning food and warm hospitality.
- Benefits: Enjoy 50% off food & drink, career development, and exciting company trips.
- Other info: Work in a supportive team with opportunities for personal growth and community impact.
- Why this job: Be the face of a beloved restaurant and make every day a fiesta.
- Qualifications: 2+ years managing reservations in a busy London restaurant and strong communication skills.
The predicted salary is between 31950 - 39050 £ per year.
El Pastor is a small group of Mexican taquerias in London, inspired by the decade the founders spent in Mexico City, running a cult nightclub and searching for the city’s best taco al pastor. We pour our hearts into top quality authentic produce, making fresh tortillas daily using heritage corn and working directly with suppliers and cooperative farmers in Mexico. We are proud to have been awarded a Star by the Sustainable Restaurant Association. This ethos is felt by our teams; they understand the journey of the ingredients and how important they are to the dishes they serve. El Pastor is deeply invested in sourcing the most wonderful mezcals and tequilas and making every day a fiesta.
Meaningful Rewards at Harts Group:
- Reception Manager salary of £45,438 based on 48hrs per week plus potential bonuses
- 50% Off all Food & Drink across all Harts Group
- Sit down meals with your team
- Company trips to meet our Top suppliers in Mexico, Spain and across the UK
- Increasing holiday allowance on top of your 28 days paid holidays
- Monthly food & drink tastings to keep your tastebuds busy
- Career development, 1-on-1 coaching and training opportunities
- Enhanced Maternity & Paternity packages
- Access to Wagestream Platform where you can access your wages early and manage your money
- Learn a new language with access to Babbel language courses
- A paid volunteering day to support our communities and causes that matter to you
- Cycle to Work Scheme
- Access to Hospitality Action to support your wellbeing in and out of work
- CODE membership with amazing discounts in the Hospitality Industry
- Test drive our new openings, you are invited to a brilliant meal with the teams from our other Restaurants
- Working with a great group of individuals where you can be yourself and enjoy your career
Harts Group Way:
We’re excited to hear from candidates who bring curiosity, commitment, and a passion for Hospitality. We believe in creating an inclusive, diverse, and equal workplace where everyone is valued. In return, we offer competitive salaries, opportunities for career development, and continuous training, all within a supportive and friendly team where camaraderie and mutual respect are at the heart of everything we do.
The Reception Manager role:
- Minimum of 2 years’ experience managing reservations for a busy restaurant in London
- Excellent knowledge of Sevenrooms Reservations system
- Have confident and warm communication with team and guests
- Exceeding guests’ expectations at all times
- Consistently maintain the highest standards and deliver exceptional guest service
- Collate and use guest data appropriately, recognising important aspects of a guest's experience to enhance future visits
- Positively lead our reception teams and support them through regular training
- Experience hiring, training and motivating a team
- Communicate effectively and clearly at all times
- Be the face of a Group known for its warm welcome
- Strong team ethic showing respect for your colleagues
- Maximise revenue by controlling the flow of customers and table management
- Excellent level of written English to respond to guest queries
- Passion for the Hospitality Industry and your own development is a must
Apply for the Reception Manager role today and a dedicated member of our talent team will be in touch.
Reception Manager in London employer: El Pastor
El Pastor Restaurant in Battersea, London, is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to be themselves. With competitive pay, generous discounts, and a commitment to employee growth through training and development opportunities, we ensure our bartenders not only thrive in their roles but also enjoy a fulfilling career in hospitality. Join us for a unique experience where passion for authentic Mexican cuisine and community support come together, making every day at El Pastor a celebration.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like El Pastor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to El Pastor
Don't be shy about reaching out to El Pastor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about El Pastor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at El Pastor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
