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- Tasks: Lead our reception team and ensure exceptional guest experiences at El Pastor.
- Company: Join a vibrant group of Mexican taquerias in London with a passion for authentic cuisine.
- Benefits: Enjoy 50% off food & drink, career development, and exciting company trips.
- Why this job: Be the face of a celebrated restaurant and make every day a fiesta!
- Qualifications: 2+ years managing reservations in a busy hospitality environment.
- Other info: Join a supportive team that values diversity and personal growth.
The predicted salary is between 43000 - 60000 £ per year.
El Pastor is a small group of Mexican taquerias in London, inspired by the decade the founders spent in Mexico City, running a cult nightclub and searching for the city's best taco al pastor. We pour our hearts into top quality authentic produce, making fresh tortillas daily using heritage corn and working directly with suppliers and cooperative farmers in Mexico. We are proud to have been awarded a Star by the Sustainable Restaurant Association.
This ethos is felt by our teams; they understand the journey of the ingredients and how important they are to the dishes they serve. El Pastor is deeply invested in sourcing the most wonderful mezcals and tequilas and making every day a fiesta.
Meaningful Rewards at Harts Group
- Reception Manager salary of £43,267 based on 48hrs per week
- 50% Off all Food & Drink across all Harts Group
- Sit down meals with your team
- Company trips to meet our Top suppliers in Mexico, Spain and across the UK
- Increasing holiday allowance on top of your 28 days paid holidays
- Monthly food & drink tastings to keep your tastebuds busy
- Career development, 1-on-1 coaching and training opportunities
- Enhanced Maternity & Paternity packages
- Access to Wagestream Platform where you can access your wages early and manage your money
- Learn a new language with access to Babbel language courses
- A paid volunteering day to support our communities and causes that matter to you
- Cycle to Work Scheme
- Access to Hospitality Action to support your wellbeing in and out of work
- CODE membership with amazing discounts in the Hospitality Industry
- Test drive our new openings, you are invited to a brilliant meal with the teams from our other Restaurants
- Working with a great group of individuals where you can be yourself and enjoy your career
Harts Group Way
We’re excited to hear from candidates who bring curiosity, commitment, and a passion for Hospitality. We believe in creating an inclusive, diverse, and equal workplace where everyone is valued. In return, we offer competitive salaries, opportunities for career development, and continuous training, all within a supportive and friendly team where camaraderie and mutual respect are at the heart of everything we do.
The Reception Manager role:
- Minimum of 2 years' experience managing reservations for a busy bar or restaurant in London
- Excellent knowledge of Sevenrooms Reservations system
- Have confident and warm communication with team and guests
- Exceeding guests' expectations at all times
- Consistently maintain the highest standards and deliver exceptional guest service
- Collate and use guest data appropriately, recognising important aspects of a guest's experience to enhance future visits
- Positively lead our reception teams and support them through regular training
- Experience hiring, training and motivating a team
- Communicate effectively and clearly at all times
- Be the face of a Group known for its warm welcome
- Strong team ethic showing respect for your colleagues
- Maximise revenue by controlling the flow of customers and table management
- Excellent level of written English to respond to guest queries
- Passion for the Hospitality Industry and your own development is a must
Harts Group is a community of talented individuals, creating award-winning food, drink and offering industry-leading service. The portfolio includes Barrafina, Parrillan, Quo Vadis, El Pastor Restaurants, The Drop, Two Drops, El Siete and Bar Daskal in London.
Apply for the Reception Manager role today and a dedicated member of our talent team will be in touch.
Reception Manager El Pastor · El Pastor – Soho in Westminster employer: El Pastor Ltd
Contact Detail:
El Pastor Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager El Pastor · El Pastor – Soho in Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, dive into El Pastor's vibe. Check out their social media and website to see how they interact with customers and what values they promote. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Reception Manager role, especially your skills in managing reservations and leading teams. Confidence is key!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. Make sure to have examples ready that showcase your ability to exceed guest expectations and manage a busy reception. Remember, you're not just applying for a job; you're showcasing your passion for hospitality!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the role. And don’t forget, you can always apply through our website for more opportunities!
We think you need these skills to ace Reception Manager El Pastor · El Pastor – Soho in Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for hospitality shine through! We want to see how excited you are about the role and what makes you tick in this industry.
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your experience with reservations systems like Sevenrooms and any relevant management experience. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and make sure to proofread for any typos. We appreciate a well-written application that reflects your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. We can’t wait to hear from you!
How to prepare for a job interview at El Pastor Ltd
✨Know Your Stuff
Familiarise yourself with El Pastor's ethos and menu. Understand the importance of authentic ingredients and how they contribute to the dining experience. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience managing reservations in busy environments. Highlight specific examples where you exceeded guest expectations or improved team performance, especially using systems like Sevenrooms.
✨Communicate Warmly
Practice your communication skills to ensure you come across as confident and approachable. Remember, as a Reception Manager, you'll be the face of the restaurant, so demonstrating warmth and professionalism is key.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team culture, training opportunities, and how they maintain high standards. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
