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- Tasks: Lead the reception team and ensure exceptional guest experiences at our vibrant taqueria.
- Company: Join a passionate team at El Pastor, known for authentic Mexican cuisine and a fun atmosphere.
- Benefits: Enjoy 50% off food & drink, career development, and exciting company trips to Mexico.
- Why this job: Be part of a dynamic environment where your passion for hospitality can shine.
- Qualifications: 2+ years in restaurant management and a love for delivering outstanding service.
- Other info: Join a supportive community that values diversity and personal growth.
The predicted salary is between 43000 - 48000 £ per year.
El Pastor is a small group of Mexican taquerias in London, inspired by the decade the founders spent in Mexico City, running a cult nightclub and searching for the city’s best taco al pastor. We pour our hearts into top quality authentic produce, making fresh tortillas daily using heritage corn and working directly with suppliers and cooperative farmers in Mexico. We are proud to have been awarded a Star by the Sustainable Restaurant Association. This ethos is felt by our teams; they understand the journey of the ingredients and how important they are to the dishes they serve. El Pastor is deeply invested in sourcing the most wonderful mezcals and tequilas and making every day a fiesta.
Meaningful Rewards at Harts Group:
- Reception Manager salary of £43,267 based on 48hrs per week
- 50% Off all Food & Drink across all Harts Group
- Sit down meals with your team
- Company trips to meet our Top suppliers in Mexico, Spain and across the UK
- Increasing holiday allowance on top of your 28 days paid holidays
- Monthly food & drink tastings to keep your tastebuds busy
- Career development, 1-on-1 coaching and training opportunities
- Enhanced Maternity & Paternity packages
- Access to Wagestream Platform where you can access your wages early and manage your money
- Learn a new language with access to Babbel language courses
- A paid volunteering day to support our communities and causes that matter to you
- Cycle to Work Scheme
- Access to Hospitality Action to support your wellbeing in and out of work
- CODE membership with amazing discounts in the Hospitality Industry
- Test drive our new openings, you are invited to a brilliant meal with the teams from our other Restaurants
- Working with a great group of individuals where you can be yourself and enjoy your career
Harts Group Way:
We’re excited to hear from candidates who bring curiosity, commitment, and a passion for Hospitality. We believe in creating an inclusive, diverse, and equal workplace where everyone is valued. In return, we offer competitive salaries, opportunities for career development, and continuous training, all within a supportive and friendly team where camaraderie and mutual respect are at the heart of everything we do.
The Reception Manager role:
- Minimum of 2 years’ experience managing reservations for a busy bar or restaurant in London
- Excellent knowledge of Sevenrooms Reservations system
- Have confident and warm communication with team and guests
- Exceeding guests’ expectations at all times
- Consistently maintain the highest standards and deliver exceptional guest service
- Collate and use guest data appropriately, recognising important aspects of a guest's experience to enhance future visits
- Positively lead our reception teams and support them through regular training
- Experience hiring, training and motivating a team
- Communicate effectively and clearly at all times
- Be the face of a Group known for its warm welcome
- Strong team ethic showing respect for your colleagues
- Maximise revenue by controlling the flow of customers and table management
- Excellent level of written English to respond to guest queries
- Passion for the Hospitality Industry and your own development is a must
Harts Group is a community of talented individuals, creating award-winning food, drink and offering industry-leading service. The portfolio includes Barrafina, Parrillan, Quo Vadis, El Pastor Restaurants, The Drop, Two Drops, El Siete and Bar Daskal in London.
Apply for the Reception Manager role today and a dedicated member of our talent team will be in touch.
Reception Manager El Pastor · El Pastor - Soho in City of Westminster employer: El Pastor Ltd
Contact Detail:
El Pastor Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager El Pastor · El Pastor - Soho in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, dive into El Pastor's vibe. Check out their social media and website to see how they celebrate their Mexican roots and hospitality. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience managing reservations and leading teams aligns with what El Pastor is looking for. Confidence is key!
✨Tip Number 3
Bring your passion to the table! When discussing your love for hospitality, share specific examples of how you've exceeded guest expectations in the past. This will show that you’re not just about the job, but about creating memorable experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Reception Manager El Pastor · El Pastor - Soho in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your commitment and enthusiasm for creating memorable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight relevant experience, especially with reservations systems like Sevenrooms, and demonstrate how you can exceed guests' expectations.
Be Clear and Concise: Keep your written application clear and to the point. Use proper grammar and spelling, as we value excellent written English. This is your chance to show off your communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at El Pastor Ltd
✨Know Your Stuff
Familiarise yourself with El Pastor's ethos and menu. Understand the importance of authentic ingredients and how they contribute to the dining experience. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience managing reservations in busy environments. Highlight specific examples where you've exceeded guest expectations or improved service standards, especially using systems like Sevenrooms.
✨Communicate Warmly
Practice your communication skills to ensure you come across as confident and approachable. Remember, as a Reception Manager, you'll be the face of the restaurant, so demonstrating warmth and professionalism is key.
✨Team Spirit Matters
Emphasise your ability to lead and motivate a team. Share examples of how you've trained staff or fostered a positive work environment. This aligns with the values of camaraderie and mutual respect that El Pastor cherishes.
