At a Glance
- Tasks: Lead front desk operations and provide top-notch concierge services to enhance guest experiences.
- Company: Join a dynamic team at EL DEVELOPMENT, a leader in hospitality.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment with a focus on teamwork and personal growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 25000 - 31200 £ per year.
EL DEVELOPMENT (VENTURES) PTE. LTD. is seeking a Guest Services Executive to focus on customer service and foster relationships with other departments.
The role covers front desk operations, guest check-in/check-out, and concierge duties to ensure guests’ needs are met from arrival through departure.
You will respond to guest feedback, manage room status with housekeeping, and assist with upselling opportunities while maintaining strict privacy and SOP adherence.
#J-18808-Ljbffr
Guest Services Lead — Front Desk & Concierge in Penarth employer: EL DEVELOPMENT (VENTURES) PTE. LTD.
EL DEVELOPMENT (VENTURES) PTE. LTD. is an exceptional employer located in Penarth, UK, offering a vibrant work culture that prioritises employee well-being and growth. With attractive benefits such as medical coverage and employee discounts, we foster an environment where team members can thrive and develop their skills while delivering outstanding guest experiences.
Contact Details:
EL DEVELOPMENT (VENTURES) PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Lead — Front Desk & Concierge in Penarth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like EL DEVELOPMENT (VENTURES) PTE. LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to EL DEVELOPMENT (VENTURES) PTE. LTD.
Don't be shy about reaching out to EL DEVELOPMENT (VENTURES) PTE. LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Lead — Front Desk & Concierge in Penarth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about EL DEVELOPMENT (VENTURES) PTE. LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at EL DEVELOPMENT (VENTURES) PTE. LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
