At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for guests.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Enjoy a 5-day work week, medical benefits, and exclusive discounts.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: 1 year experience in customer service and excellent communication skills.
The predicted salary is between 22000 - 26000 € per year.
Guest Services Executive focuses on customer service and fosters relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guests upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attends to guest feedback and attempts to perform first person recovery steps.
Job Responsibilities
- Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
- Assist guests with check-in and check-out, and other cashiering duties.
- Register guests and assign rooms according to their reservation confirmation.
- Work towards maximising room revenue by upselling higher room categories to guests whenever possible.
- Maintain the privacy of all guests by ensuring their details are kept strictly confidential.
- Understand all room types and work with Housekeeping to manage room status effectively.
- Adhere to proper credit matters and cash handling policies and procedures.
- Understand the usage of internal communication logs to communicate effectively with other colleagues.
- Handle guest feedback and attempt to perform first person recovery steps.
- Monitor front office emails and respond to them effectively.
- Provide guidance and on job training for Guest Services Officer.
- Ensure and check that all daily front desk tasks are completed.
- Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly.
- Assist to perform Executive Lounge and Concierge duties whenever required.
- Provide warm welcome and fond farewell in accordance to hotel standards and SOPs.
- Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions.
- Be familiar with hotel products and services and recommend to guests accordingly.
- Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby.
- Maintain complete knowledge of all hotel products and services.
- Maintain the cleanliness and neatness of the Front Office areas.
- Be fully familiar with the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Attend all briefings, meetings and trainings as assigned by management.
- Perform other reasonable duties as assigned by the management.
Qualifications
- Minimum 1 year experience in similar capacity.
- Excellent communication and interpersonal skills with colleagues and guests.
- Excellent customer service skills and enjoy creating delightful moments for guests.
- Able to thrive in a dynamic and fast paced environment.
- Strong analytical and problem-solving skills.
- Strong operational leadership with a business mindset.
- Read, write and speak English fluently.
What's in it for you?
- Centralised location, walking distance from City Hall MRT.
- 5 days work week.
- Duty meals and uniform provided.
- Comprehensive medical benefits.
- Birthday Leave.
- Caregiving Leave.
- AWS.
- F&B and worldwide hotel discounts.
Guest Services Executive in Penarth employer: EL DEVELOPMENT (VENTURES) PTE. LTD.
As a Guest Services Executive at our centrally located hotel, you will thrive in a dynamic environment that prioritises exceptional customer service and fosters strong interdepartmental relationships. We offer a supportive work culture with comprehensive medical benefits, generous leave policies, and opportunities for professional growth, all while enjoying the perks of duty meals, uniforms, and exclusive discounts across our global hotel network.
Contact Detail:
EL DEVELOPMENT (VENTURES) PTE. LTD. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Executive in Penarth
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and products we offer. This way, when you chat with guests, you can confidently recommend the best options and upsell those higher room categories like a pro.
✨Tip Number 2
Practice your communication skills! Whether it’s handling guest feedback or chatting with colleagues, being clear and friendly is key. Try role-playing scenarios with friends to boost your confidence before the big day.
✨Tip Number 3
Stay organised! Keep track of your tasks and responsibilities, especially during busy times. Use a planner or digital tool to manage your time effectively, ensuring you never miss a beat at the front desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, go ahead and submit that application!
We think you need these skills to ace Guest Services Executive in Penarth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've created delightful moments for guests in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Guest Services Executive role. Use keywords from the job description to show us you understand what we're looking for.
Be Professional Yet Friendly:Remember, we’re all about creating a warm atmosphere! Your written application should reflect that friendly tone. Keep it professional but don’t be afraid to let your personality shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EL DEVELOPMENT (VENTURES) PTE. LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Services Executive. Familiarise yourself with the key tasks like check-in/check-out processes, upselling techniques, and handling guest feedback. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples of how you've created delightful moments for guests in the past. Think of situations where you went above and beyond to resolve issues or enhance a guest's experience. This will highlight your ability to thrive in a fast-paced environment.
✨Practice Effective Communication
As a Guest Services Executive, you'll need excellent communication skills. During the interview, practice clear and concise responses. You might even want to role-play common scenarios, like handling guest complaints or upselling room categories, to showcase your interpersonal skills and problem-solving abilities.
✨Demonstrate Team Spirit
This role involves working closely with other departments, so it's important to show that you can collaborate effectively. Share examples of how you've worked as part of a team in previous roles, and express your willingness to support colleagues and contribute to a positive work environment.
