At a Glance
- Tasks: Lead the Front Desk team to ensure exceptional guest experiences every day.
- Company: Join a vibrant hotel known for its outstanding service and guest satisfaction.
- Benefits: Enjoy a 5-day work week, duty meals, medical benefits, and exclusive discounts.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the face of hospitality and create memorable moments for guests.
- Qualifications: 2+ years in a similar role with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Job Responsibilities
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.
- Required to make objective decisions and handle any complaints and emergencies in a level-headed manner.
Qualifications & Experience
- At least two (2) years of experience in a similar capacity.
- Sound knowledge in Hotel PMS.
- Excellent customer service skills and enjoy creating delightful moments for guests.
- Able to thrive in a dynamic and fast-paced environment.
- Strong analytical and problem-solving skills.
What's in it for you?
- Centralised location, walking distance from City Hall MRT.
- 5 days work week.
- Duty meals and uniform provided.
- Comprehensive medical benefits.
- Birthday Leave.
- Family Care Leave.
- AWS.
- F&B and worldwide hotel discounts.
Front Desk Duty Manager: Guest Experience Leader in Penarth employer: EL DEVELOPMENT (VENTURES) PTE. LTD.
As a Front Desk Duty Manager at our centrally located hotel, you will thrive in a dynamic environment that prioritises exceptional guest experiences. We offer a supportive work culture with comprehensive medical benefits, generous leave policies, and opportunities for professional growth, all while enjoying the perks of F&B and worldwide hotel discounts. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
Contact Details:
EL DEVELOPMENT (VENTURES) PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Duty Manager: Guest Experience Leader in Penarth
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and amenities offered, so you can impress during interviews. Show us that you’re not just a candidate, but someone who genuinely cares about enhancing guest experiences.
✨Tip Number 2
Practice your communication skills! As a Front Desk Duty Manager, you'll need to handle guest complaints and queries with ease. Role-play scenarios with friends or family to build your confidence in tackling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the hotel and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and ready to contribute to creating delightful moments for our guests.
We think you need these skills to ace Front Desk Duty Manager: Guest Experience Leader in Penarth
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us see your enthusiasm for creating delightful moments for guests. Share specific examples of how you've gone above and beyond in previous roles to enhance guest satisfaction.
Highlight Relevant Experience:Make sure to emphasise your experience in a similar capacity. We want to know about your time managing front desk operations and how you’ve tackled challenges like overbooking or guest complaints.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at EL DEVELOPMENT (VENTURES) PTE. LTD.
✨Know Your Stuff
Make sure you’re familiar with the hotel’s operations and the specific duties of a Front Desk Duty Manager. Brush up on your knowledge of hotel PMS systems and customer service best practices, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, especially any experience that relates to managing a team or handling guest complaints. Use specific examples to illustrate how you’ve created delightful moments for guests and resolved issues effectively.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical scenarios that may arise in a busy hotel environment. Think about how you would handle overbooking situations or guest complaints, and explain your thought process clearly to show your analytical skills.
✨Engage with Enthusiasm
Let your passion for guest experience shine through during the interview. Show that you genuinely enjoy creating memorable moments for guests and that you thrive in a fast-paced environment. A positive attitude can make a big difference!
