At a Glance
- Tasks: Supervise daily hotel operations and ensure top-notch guest service.
- Company: Dynamic hotel with a focus on exceptional guest experiences.
- Benefits: 5-day work week, duty meals, medical benefits, and hotel discounts.
- Other info: Central location near City Hall MRT with great career growth.
- Why this job: Join a vibrant team and create memorable moments for guests.
- Qualifications: 2 years in a similar role with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Job Responsibilities
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
Qualifications & Experience
- At least two (2) years of experience in a similar capacity.
- Sound knowledge in Hotel PMS.
- Excellent customer service skills and enjoy creating delightful moments for guests.
- Able to thrive in a dynamic and fast paced environment.
- Strong analytical and problem-solving skills.
What's in it for you?
- Centralised location, walking distance from City Hall MRT.
- 5 days work week.
- Duty meals and uniform provided.
- Comprehensive medical benefits.
- Birthday Leave.
- Family Care Leave.
- AWS.
- F&B and worldwide hotel discounts.
Duty Manager in Penarth employer: EL DEVELOPMENT (VENTURES) PTE. LTD.
As a Duty Manager at our centrally located hotel, you will thrive in a dynamic environment that prioritises exceptional guest service and employee well-being. We offer a supportive work culture with comprehensive medical benefits, generous leave policies, and unique perks such as F&B and worldwide hotel discounts, ensuring that our team members feel valued and empowered to grow in their careers.
Contact Details:
EL DEVELOPMENT (VENTURES) PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest services and hotel operations. We recommend role-playing with a friend to get comfortable discussing how you'd handle tricky situations, like overbookings or guest complaints.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for creating delightful moments for guests shines through. A little charm goes a long way in the hospitality world!
✨Tip Number 4
Stay organised! Keep track of all your applications and follow up with potential employers. A quick email to check in shows you're keen and helps keep you on their radar. Plus, it’s a great way to demonstrate your strong communication skills!
We think you need these skills to ace Duty Manager in Penarth
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you create delightful moments for guests and how your experience aligns with our commitment to excellent service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience, especially in managing teams and handling guest services, so we can see how you'd fit right in with us.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us quickly see why you're the perfect fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EL DEVELOPMENT (VENTURES) PTE. LTD.
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and any recent news or changes. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled complaints or difficult situations to demonstrate your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle overbooking situations or guest complaints. Practising these scenarios can help you articulate your thought process and decision-making skills clearly.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
