Assistant Restaurant Manager in Penarth

At Pullman Singapore Hill Street, we challenge the status quo and redefine hospitality with seamless, fun, cool and smart interactions. The hotel features a rooftop bar and executive lounge with sweeping views, along with a vibrant lobby, health and fitness centre, and pool.

Job Description

• Manage and oversee daily operations and ensure compliance with operations standards and brand standards.
• Plan and manage outlet(s) operating budget including revenues, labour costs, and profitability.
• Constantly find ways to further increase revenues without compromising on brand standards.
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs, and operating supply costs are in line with budget.
• Handle all administration work pertaining to cashier/bar operation requirements and company policies.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Lead by example for the team, striving for optimum guest satisfaction at all times and building relevant contacts in the market.
• Develop and train team members to create a dynamic and performant environment whilst achieving team member satisfaction goals.
• Plan weekly schedules and daily team floor plans.
• Be involved in hiring, training, and providing ongoing communication to staff to deliver quality service to guests.
• Ensure compliance with health, safety, food handling, and hygiene standards.
• Handle guest feedback promptly and build good relationships with guests.
• Hold daily briefings with staff and review occupancy forecasts, reservations, special attention, guest requests, and others as deemed appropriate.
• Ensure proper care, security, and maintenance of hotel equipment.
• Supervise the storage and operational area, ensuring cleanliness and tidiness at all times.
• Check cleanliness to ensure compliance with F&B sanitation and hygiene rules and regulations (HACCP).
• Monitor staff grooming, attitude, and professionalism to ensure adherence to quality service standards.
• Coordinate with Chef and other departments for any special promotions and ensure staff awareness for upselling.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings, and training as assigned by management.
• Participate in management meetings to review progress towards business plan goals and develop the annual business plan for the outlet.
• Perform proper handover and communication to the next shift.
• Perform other duties as directed by management.

Qualifications

• Minimum 2 years of supervisory experience in the hospitality industry.
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast-paced environment, with a keen eye for quality control.