At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for guests.
- Company: Join a vibrant hotel team focused on guest satisfaction and collaboration.
- Benefits: Enjoy competitive pay, medical benefits, and discounts at hotels worldwide.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: 1 year of experience in customer service and excellent communication skills.
Summary
Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.
Job Responsibilities
- Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
- Assist guests with check-in and check-out, and other cashiering duties
- Register guests and assigns rooms according to their reservation confirmation
- Work towards maximising room revenue by upselling higher room categories to guests whenever possible
- Maintain the privacy of all guests by ensuring their details are kept strictly confidential
- Understand all room types and work with Housekeeping to manage room status effectively
- Adhere to proper credit matters and cash handling policies and procedures
- Understand the usage of internal communication logs to communicate effectively with other colleagues
- Handle guest feedback and attempt to perform first person recovery steps
- Monitor front office emails and respond to them effectively
- Provide guidance and on job training for Guest Services Officer
- Ensure and check that all daily front desk tasks are completed
- Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
- Assist to perform Executive Lounge and Concierge duties whenever required
- Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
- Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
- Be familiar with hotel products and services and recommend to guests accordingly
- Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
- Maintain complete knowledge of all hotel products and services
- Maintain the cleanliness and neatness of the Front Office areas
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
- Attend all briefings, meetings and trainings as assigned by management
- Perform other reasonable duties as assigned by the management
Qualifications
- Minimum 1 year experience in similar capacity
- Excellent communication and interpersonal skills with colleagues and guests
- Excellent customer service skills and enjoy creating delightful moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset
- Read, write and speak English fluently
What’s in it for you?
- Centralised location, walking distance from City Hall MRT
- 5 days work week
- Duty meals and uniform provided
- Comprehensive medical benefits
- Birthday Leave
- Caregiving Leave
- AWS
- F&B and worldwide hotel discounts
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Guest Services Executive in Penarth employer: EL DEVELOPMENT (VENTURES) PTE. LTD.
EL DEVELOPMENT (VENTURES) PTE. LTD. is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the vibrant hospitality sector. With a strong emphasis on professional growth, you will have access to training and development opportunities that empower you to excel in your role as an F&B Operations & Admin Specialist. Located in a bustling area, the company offers unique advantages such as exposure to diverse culinary experiences and the chance to contribute to memorable guest interactions.
Contact Details:
EL DEVELOPMENT (VENTURES) PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Executive in Penarth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like EL DEVELOPMENT (VENTURES) PTE. LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to EL DEVELOPMENT (VENTURES) PTE. LTD.
Don't be shy about reaching out to EL DEVELOPMENT (VENTURES) PTE. LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Executive in Penarth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about EL DEVELOPMENT (VENTURES) PTE. LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at EL DEVELOPMENT (VENTURES) PTE. LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
