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- Tasks: Join our team to support shipping, operations, and customer service in a fast-paced environment.
- Company: iRhythm is a leading digital healthcare company focused on cardiac health solutions.
- Benefits: Enjoy private medical insurance, pension scheme, unlimited learning access, and more!
- Other info: Collaborative culture with opportunities for growth and development.
- Why this job: Make a real impact on patient care while kickstarting your career in the medical device industry.
- Qualifications: No degree required; secondary school or college qualifications preferred.
The predicted salary is between 25000 - 32000 £ per year.
Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.
About This Role: We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! This is a rare and exciting opportunity to begin a career in the medical device industry.
Responsibilities include but are not limited to:
- Patch device shipping, receiving processing and data uploading
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
SHIPPING ACTIVITIES (Primary Responsibilities):
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
- Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time delivery, when appropriate.
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.
INTAKE PATCH ACTIVITIES (Primary Responsibilities):
- Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk
CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution.
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern: 40 hours per week worked Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.
About you:
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Degree not required, Secondary School and College qualifications preferred
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Strong IT/data entry skills
- Strong verbal and written communication skills
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills needed:
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
What’s in it for you: iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
Location: United Kingdom
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com.
About iRhythm Technologies: iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward.
Junior Intake, Shipping & Operations Representative UK in Surrey employer: El Camino Health
Contact Detail:
El Camino Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Intake, Shipping & Operations Representative UK in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching iRhythm and understanding their mission. Be ready to discuss how your skills align with their goals in cardiac health. Show them you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! Since this role involves customer service and inter-departmental communication, being articulate and confident is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the iRhythm team and contributing to their mission.
We think you need these skills to ace Junior Intake, Shipping & Operations Representative UK in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Intake, Shipping & Operations Representative role. Highlight your relevant skills and experiences that align with the job description, especially around customer service and data entry.
Show Your Passion: Let us see your enthusiasm for the medical device industry! In your application, mention why you’re excited about working at iRhythm and how you can contribute to improving cardiac health solutions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your qualifications and motivations without sifting through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application gets to the right people and is considered in a timely manner. Plus, it’s super easy!
How to prepare for a job interview at El Camino Health
✨Know the Company Inside Out
Before your interview, take some time to research iRhythm and its mission in cardiac health. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Attention to Detail
Given the importance of accuracy in shipping and data entry, be prepared to discuss examples from your past experiences where attention to detail made a difference. Highlight any relevant skills or tools you've used that demonstrate your ability to maintain high standards.
✨Prepare for Customer Service Scenarios
As a Junior Customer Service & Operations Representative, you'll likely face customer inquiries. Think of a few challenging customer service situations you've handled before and how you resolved them. This will showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, company culture, or growth opportunities within iRhythm. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.