Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to support customer service and operations in the medical device industry.
- Company: iRhythm, a leading digital healthcare company focused on cardiac health solutions.
- Benefits: Enjoy private medical insurance, pension scheme, unlimited learning access, and more!
- Other info: Collaborative culture with opportunities for growth and development.
- Why this job: Make a real impact on patient care while kickstarting your career in a fast-paced environment.
- Qualifications: No degree required; just bring your enthusiasm and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.
We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! This is a rare and exciting opportunity to begin a career in the medical device industry.
This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.
Responsibilities include but are not limited to:- Patch device shipping, receiving processing and data uploading
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
- Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time delivery, when appropriate.
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.
- Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
40 hours per week worked Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.
About you:- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Degree not required, Secondary School and College qualifications preferred
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Strong IT/data entry skills
- Strong verbal and written communication skills
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com.
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward.
Junior Customer Service & Operations Representative UK in Bagshot employer: El Camino Health
Contact Detail:
El Camino Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Service & Operations Representative UK in Bagshot
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching iRhythm and understanding their mission. Show them you’re not just another candidate; you’re genuinely excited about contributing to their vision of improving cardiac health.
✨Tip Number 3
Practice your communication skills! Since this role involves customer service, being articulate and confident is key. Role-play common interview questions with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the iRhythm team.
We think you need these skills to ace Junior Customer Service & Operations Representative UK in Bagshot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Customer Service & Operations Representative role. Highlight your relevant skills and experiences that align with the job description, especially your attention to detail and communication skills.
Show Your Passion: Let us see your enthusiasm for the medical device industry! In your application, mention why you’re excited about the opportunity to improve patient care and how you can contribute to our mission at iRhythm.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our official website. This ensures that your application is received directly by our team and helps us keep track of all candidates efficiently.
How to prepare for a job interview at El Camino Health
✨Know the Company Inside Out
Before your interview, take some time to research iRhythm and its mission. Understand their commitment to cardiac health solutions and how they impact patients' lives. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Junior Customer Service & Operations Representative, you'll need to demonstrate strong communication and problem-solving skills. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues, highlighting your ability to provide excellent service.
✨Be Ready for Data-Related Questions
Since the role involves data entry and accuracy, brush up on your IT skills, especially with MS Excel and any relevant data systems. Be prepared to discuss your experience with data management and how you ensure accuracy in your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.