Salary: £26,630 - 31,858 per year
Requirements:
- At least 2 years of hands-on IT support experience in a UK school, Multi-Academy Trust, or educational IT MSP environment.
- Full UK driving licence and access to a reliable vehicle for daily site visits.
- Practical experience troubleshooting on-premise physical servers and VMware ESXi or Microsoft Hyper-V, including virtual machines, snapshots, virtual networking, and storage management.
- Strong networking and Wi-Fi troubleshooting skills, including switches, VLANs, routing, DNS/DHCP, and enterprise wireless access points.
- Experience administering Active Directory, Microsoft 365, Google Workspace, and endpoint management tools such as Intune/MDM.
- Strong interpersonal and communication skills, including the ability to explain technical concepts in plain English.
- Willingness to undergo an Enhanced DBS check.
- Full right to work in the UK.
- Desirable: Experience with server-to-cloud file or identity migrations, such as Active Directory to Entra ID, Microsoft 365, or Google Workspace.
- Desirable: Experience with school peripherals, door access systems, interactive displays, and DfE-compliant web filtering platforms.
- Desirable: CompTIA Network+, CCNA, Microsoft Certified Associate, or VMware VCP certifications.
Responsibilities:
- Travel to partner schools across Sheffield and provide on-site and remote technical support, including hardware and software troubleshooting and escalation support for tickets.
- Diagnose and resolve school network and Wi-Fi infrastructure issues involving VLANs, subnets, routing, DHCP/DNS, firewalls, and cloud-managed wireless networks.
- Maintain and troubleshoot physical host servers and VMware vSphere/ESXi or Microsoft Hyper-V environments, including virtual machines, storage allocations, and host performance.
- Assist schools in transitioning from physical server infrastructure to cloud-first environments using Microsoft 365, Google Workspace for Education, and Microsoft Intune/MDM.
- Manage physical and cloud-based backups, apply system patches, and support compliance with DfE Digital & Cyber Security Standards.
- Communicate technical solutions clearly to school staff, school business managers, and headteachers, serving as a trusted on-site adviser.
Technologies:
- Active Directory
- Cloud
- Hardware
- Hyper-V
- Support
- Microsoft 365
- Microsoft Intune
- Network
- Security
- VMware
- Web
- Office 365
- Aruba
- DevOps
More:
We are ekte, providing approachable IT support, cyber security, and cloud solutions for schools and trusts. We are seeking a Field IT Support Technician to join our Sheffield team and support primary and secondary schools across the region. This is a full-time, permanent, field-based role covering Sheffield and surrounding areas, with work-from-home options for administration and remote maintenance. The advertised salary is £27,000–£32,000 per year depending on experience, plus a mileage allowance; the benefits section also lists £26,630–£31,858 per year. We offer a company pension, paid sick pay and leave, parking at school locations, company events and socials, professional development, certification funding, and cloud migration training.
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