REPORTING TO: Brand Store Manager
OVERALL OBJECTIVE
As our Brand Ambassador, you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers. This is a 12-month fixed-term contract with the possibility of extension, subject to business requirements.
KEY RESPONSIBILITIES
- Responsible for supporting the day-to-day operation of the store
- Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
- Demonstrating Stressless® products in a way that highlights the brand values and emphasises the advantages of our range over similar products.
- Using the app to help customers configure their perfect Stressless® furniture.
- Establish regular contacts with existing and potential customers, maintaining healthy customer relationships (phone, email, post, mailing lists, etc.).
- Completing sales, processing orders, and taking payments using electronic ePOS software.
- Manage customer enquiries, feedback and after-sales matters
- Keeping customers updated about the progress of their orders.
- Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store.
- Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising.
- Keeping all store areas tidy and clean. Daily refreshing of store display and spot-cleaning when necessary.
- Other duties as assigned
IDEAL CANDIDATE
- A motivated self-starter who carries out their tasks willingly
- Good communicator, both verbal and written
- Flexible to work a rota that includes weekends, bank holidays and peak trading periods as required.
- Constantly working to improve product knowledge and awareness of competitors
- Speaks additional languages – multilingual candidates are highly valued for enhancing customer experience
- Well presented, maintaining a professional image by staying well-groomed and smart
- Experience in high ticket or luxury retail will be an advantage
- Previous retail, customer service or sales experience preferred.
- Confident using computer systems, tablets and point-of-sale software.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Able to assist with showroom merchandising and light manual handling activities where required.
COMPANY BENEFITS
- Competitive salary
- Product training and development opportunities
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Sales associate -Fixed Term (12 months) in London employer: Ekornes
At Stressless®, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that empowers our Sales Associates to thrive. With competitive salaries, comprehensive product training, and opportunities for personal growth, our team members are equipped to deliver outstanding customer experiences while building lasting relationships. Located in a dynamic retail environment, we foster a supportive atmosphere where your contributions are valued and recognised, making it a truly rewarding place to work.
