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- Tasks: Engage with customers via phone, email, chat, and social media to provide exceptional support.
- Company: Join Neko Health, a pioneering Swedish healthcare tech company focused on preventative health.
- Benefits: Dynamic work environment, autonomy, and opportunities for personal growth.
- Why this job: Be a trailblazer in transforming healthcare and making a real difference.
- Qualifications: Strong communication skills, customer service experience, and a passion for helping others.
- Other info: Fast-paced role with a focus on innovation and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Neko Health is a Swedish healthcare technology company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko's vision is to shift healthcare from reactive treatment toward preventative health and early detection. This requires completely reimagining the patient's experience and incorporating the latest advances in sensors and AI. Neko Health has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public. The company is based in Stockholm, offering the Neko Body Scan experience at locations in Stockholm, London and Manchester, with over 500 employees.
We are seeking a special individual to join the growing Neko Health team as a Customer Care Representative. You will be a pioneer in creating a new standard of healthcare that puts customers first. This is a role for someone who is not afraid of challenges and is ready to relentlessly push the boundaries of what is possible. The role is based in London.
Responsibilities:
- Ownership of customer communication channels including phone, email, chat, and social media
- Provide prompt and exceptional customer service to existing and prospective customers
- Delight customers and proactively resolve issues before they reveal themselves
- Troubleshoot and resolve customer issues, while ensuring customer satisfaction
- Embody our brand tone and voice across channels
- Be an internal champion for the customer, relaying testimonials and feedback to teams across the company
Requirements:
- You have excellent written and verbal communication skills in English (knowledge of Swedish is a plus)
- Others have described you as empathetic, curious, and bold
- You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
- Your former managers can vouch for you and provide excellent references
- Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus
We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!
Please note: we perform background and reference checks as part of our interview process.
Customer Support Representative - UK employer: Eko Devices
Contact Detail:
Eko Devices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative - UK
✨Tip Number 1
Get to know Neko Health and its mission! Research the company’s values and recent developments in healthcare technology. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various customer channels, role-play different scenarios with friends or family. This will boost your confidence and help you respond effectively to customer queries during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. Neko Health is looking for someone who can proactively resolve issues, so be ready to share your success stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the Neko Health family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Support Representative - UK
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A dash of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Support Representative role. Highlight your relevant experience in customer service and how it aligns with our mission at Neko Health. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and fluff; instead, focus on what makes you a great fit for the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Neko Health and what we stand for!
How to prepare for a job interview at Eko Devices
✨Know the Company Inside Out
Before your interview, take some time to research Neko Health. Understand their mission, values, and the technology they use. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer-Centric Mindset
As a Customer Support Representative, your ability to empathise with customers is crucial. Prepare examples from your past experiences where you went above and beyond to resolve customer issues or improve their experience. This will demonstrate that you embody the customer-first approach Neko Health values.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you convey information and handle potential customer scenarios.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
