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For Companies At a Glance
- Tasks: Lead daily operations of a prestigious marina and boatyard in Central London.
- Company: High-profile, privately owned marina with a focus on customer experience.
- Benefits: Competitive salary of £100,000 plus bonus potential and comprehensive benefits.
- Other info: Opportunity to enhance community engagement and customer service standards.
- Why this job: Make a real impact in a dynamic environment while leading a passionate team.
- Qualifications: Proven leadership experience in marina, marine, or hospitality sectors.
The predicted salary is between 100000 - 100000 £ per year.
This is a rare opportunity to lead a high-profile, privately owned marina and boatyard business operating across two prestigious Central London locations. This is a hands-on leadership role with full responsibility for day-to-day operations, commercial performance, and customer experience across marina berthing, residential moorings, and boatyard services.
Reporting to its owners, the General Manager will take overall accountability for the safe, efficient and profitable running of the business. You will lead a multi-disciplinary team, ensure exceptional service standards for berth holders and residents, and maintain full compliance with all relevant marine, safety and environmental regulations.
Key responsibilities include:
- Overseeing all daily marina, mooring and boatyard operations across both sites
- Driving commercial performance, including occupancy, pricing, and ancillary revenue streams
- Leading, developing and motivating on-site teams
- Managing budgets, financial reporting and cost control
- Ensuring high standards of health & safety, compliance, and environmental stewardship
- Acting as the primary point of contact for customers, residents, contractors and regulatory bodies
- Handling operational issues, disputes and emergency situations with professionalism and sound judgement
- Overseeing maintenance of facilities, infrastructure and equipment to best-in-class standards
- Enhancing customer experience and fostering a strong sense of community among berth holders and residents
The Candidate
We are seeking a commercially minded and operationally strong leader with the credibility and presence to manage a premium waterside business.
You will bring:
- Proven leadership and team management experience in a relevant environment (marina, marine, leisure, property, hospitality or similar operational setting)
- Strong communication skills with the ability to engage effectively with customers, stakeholders and regulators
- Solid business acumen, including budgeting, revenue generation and financial oversight
- Excellent problem-solving capability, particularly in operational and customer-facing situations
- Practical understanding of facilities management and maintenance
- Knowledge of marina operations, the relevant regulatory environment and industry best practice
- A genuine commitment to delivering exceptional customer service and community engagement
The role will offer a base salary of £100,000 (plus bonus potential) and a range of benefits commensurate with the role.
General Manager - Marina & Boatyard Operations in London employer: EKIM Consulting
Contact Detail:
EKIM Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Marina & Boatyard Operations in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the marina and boatyard industry. Attend events, join relevant groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. Share specific examples of how you've motivated teams and improved customer experiences in previous roles.
✨Tip Number 3
Be prepared for situational questions! Employers love to see how you handle challenges. Think of scenarios where you’ve dealt with operational issues or customer disputes, and be ready to discuss your thought process and solutions.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity to lead a fantastic marina and boatyard operation!
We think you need these skills to ace General Manager - Marina & Boatyard Operations in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams and operations in similar environments, so share specific examples that demonstrate your ability to lead effectively.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when candidates tailor their applications to our job description. Use the language from the job posting to show us you understand what we’re looking for and how you fit the bill.
Demonstrate Your Customer Focus: Since customer experience is key for us, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to know how you’ve fostered community engagement and enhanced customer satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at EKIM Consulting
✨Know Your Operations
Familiarise yourself with marina and boatyard operations before the interview. Understand the key responsibilities outlined in the job description, such as daily operations, compliance, and customer experience. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think of specific situations where you motivated a team or resolved conflicts effectively. This will demonstrate your capability to lead a multi-disciplinary team in a high-pressure environment.
✨Demonstrate Financial Acumen
Brush up on your budgeting and financial reporting skills. Be ready to discuss how you've driven commercial performance in previous roles, including occupancy rates and revenue generation. This will show that you understand the business side of running a marina.
✨Engage with Customer Experience
Think about how you can enhance customer experience and foster community engagement. Prepare to share ideas on how to improve service standards and handle operational issues. This will reflect your genuine commitment to exceptional customer service, which is crucial for this role.