At a Glance
- Tasks: Lead daily operations of a prestigious marina and boatyard, ensuring exceptional service and compliance.
- Company: High-profile, privately owned marina business in Central London.
- Benefits: Competitive salary of £100,000 plus bonuses and comprehensive benefits package.
- Other info: Opportunity to enhance customer experience and foster community among residents.
- Why this job: Make a real impact in a premium waterside business while leading a dynamic team.
- Qualifications: Proven leadership experience in marina, marine, leisure, or hospitality sectors.
The predicted salary is between 100000 - 100000 € per year.
This is a rare opportunity to lead a high-profile, privately owned marina and boatyard business operating across two prestigious Central London locations. This is a hands-on leadership role with full responsibility for day-to-day operations, commercial performance, and customer experience across marina berthing, residential moorings, and boatyard services.
The General Manager will take overall accountability for the safe, efficient and profitable running of the business. You will lead a multi-disciplinary team, ensure exceptional service standards for berth holders and residents, and maintain full compliance with all relevant marine, safety and environmental regulations.
Key responsibilities include:
- Overseeing all daily marina, mooring and boatyard operations across both sites
- Driving commercial performance, including occupancy, pricing, and ancillary revenue streams
- Leading, developing and motivating on-site teams
- Managing budgets, financial reporting and cost control
- Ensuring high standards of health & safety, compliance, and environmental stewardship
- Acting as the primary point of contact for customers, residents, contractors and regulatory bodies
- Handling operational issues, disputes and emergency situations with professionalism and sound judgement
- Overseeing maintenance of facilities, infrastructure and equipment to best-in-class standards
- Enhancing customer experience and fostering a strong sense of community among berth holders and residents
The Candidate
We are seeking a commercially minded and operationally strong leader with the credibility and presence to manage a premium waterside business. You will bring:
- Proven leadership and team management experience in a relevant environment (marina, marine, leisure, property, hospitality or similar operational setting)
- Strong communication skills with the ability to engage effectively with customers, stakeholders and regulators
- Solid business acumen, including budgeting, revenue generation and financial oversight
- Excellent problem-solving capability, particularly in operational and customer-facing situations
- Practical understanding of facilities management and maintenance
- Knowledge of marina operations, the relevant regulatory environment and industry best practice
- A genuine commitment to delivering exceptional customer service and community engagement
The role will offer a base salary of £100,000 (plus bonus potential) and a range of benefits commensurate with the role.
General Manager - Marina & Boatyard Operations employer: EKIM Consulting
Join a prestigious privately owned marina and boatyard business in Central London, where you will lead a dedicated team in delivering exceptional service and operational excellence. With a strong focus on employee development and a vibrant work culture, this role offers competitive remuneration and the chance to make a significant impact in a unique waterside environment. Experience the benefits of working in a high-profile setting that values community engagement and environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Marina & Boatyard Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the marina and boatyard industry. Attend events, join relevant groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. Share specific examples of how you've improved operations or customer satisfaction in previous roles.
✨Tip Number 3
Be prepared for situational questions! Employers love to see how you handle real-life challenges. Think of scenarios where you’ve dealt with operational issues or customer disputes, and be ready to discuss your approach and the outcomes.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows your enthusiasm for the role and gives us a chance to see your profile in detail. Plus, it’s a great way to stand out from the crowd!
We think you need these skills to ace General Manager - Marina & Boatyard Operations
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience in marina or boatyard operations. Show us how your skills match our needs!
Showcase Your Leadership Skills:As a General Manager, leadership is key. Use your application to demonstrate your past experiences in leading teams and managing operations. We want to see your ability to motivate and develop others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EKIM Consulting
✨Know Your Operations
Familiarise yourself with marina and boatyard operations before the interview. Understand the key responsibilities outlined in the job description, such as daily operations, customer experience, and compliance. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think of specific situations where you motivated a team or resolved conflicts effectively. This will demonstrate your capability to lead a multi-disciplinary team in a high-pressure environment.
✨Demonstrate Commercial Acumen
Be ready to discuss your understanding of budgeting, revenue generation, and financial oversight. Bring examples of how you've driven commercial performance in previous roles, as this is crucial for the General Manager position.
✨Engage with Customer Service Scenarios
Prepare to talk about your commitment to exceptional customer service. Think of instances where you enhanced customer experience or handled disputes professionally. This will show that you can foster a strong sense of community among berth holders and residents.
