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For Companies At a Glance
- Tasks: Grow customer partnerships and enhance service standards in a dynamic team.
- Company: Employee-owned TFM company with a focus on people and innovation.
- Benefits: Competitive salary of £50,000 plus a comprehensive benefits package.
- Why this job: Join a fast-growing company and make a real impact on customer relationships.
- Qualifications: Experience in customer relationship management and strong communication skills.
- Other info: Opportunity for personal growth and development in a supportive environment.
The predicted salary is between 42000 - 58000 £ per year.
HEAD OFFICE: DACHET/WATERLOO - hybrid, but 2 days in office a week
PACKAGE: Basic of circa £50,000, plus benefit package
My client is an established TFM company who provide services including cleaning, front of house, security, grounds maintenance, engineering services or wholly as TFM. They have grown rapidly over the last 10 years through acquisitions and organic growth. Proud to be different in the market place, they are employee share owned, creating a people-focused company that strives to build something better.
The Role:
Within this dynamic, fast-growing organisation, you will focus predominantly on the cleaning division within the business. As Customer Partnerships Manager, you will be part of a close-knit team that grows customer partnerships and maximises the growth and retention of key customer contracts. You will develop and provide effective tools, contract health visibility and best practice coaching across the business to help build outstanding customer partnerships and improve the service standards.
The Candidate:
- Proven background in customer relationship management, account management or contract management.
- Experience in delivering process and service delivery improvement.
- Knowledge of the cleaning or FM sector.
- Good project management and time management skills.
- Strong interpersonal and communication skills.
The role provides the opportunity to be part of a strong team, where growth and development are encouraged.
Customer Partnerships Manager in Datchet employer: EKIM Consulting Limited
Contact Detail:
EKIM Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Partnerships Manager in Datchet
✨Tip Number 1
Network like a pro! Reach out to people in the cleaning and FM sector on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. We want you to demonstrate how your experience aligns with their mission, especially in customer relationship management.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can grow customer partnerships and improve service standards. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Partnerships Manager in Datchet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Partnerships Manager role. Highlight your experience in customer relationship management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the cleaning or FM sector and how your background makes you a perfect fit for this role. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to grow customer partnerships and improve service standards. Numbers and results speak volumes, so don’t be shy about sharing them with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EKIM Consulting Limited
✨Know Your Stuff
Make sure you understand the cleaning and facilities management sector inside out. Research the company’s services, especially in cleaning, and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and prepared.
✨Showcase Your Relationship Skills
As a Customer Partnerships Manager, your ability to build relationships is key. Prepare examples from your past roles where you've successfully managed customer relationships or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready to Discuss Improvement Strategies
Think about specific process improvements you've implemented in previous roles. Be prepared to share these examples and how they positively impacted customer satisfaction or contract retention. This will demonstrate your proactive approach and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's future plans for the cleaning division or how they measure success in customer partnerships. This not only shows your interest but also helps you gauge if the company is the right fit for you.
