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For Companies At a Glance
- Tasks: Manage a busy shop centre, ensuring top-notch customer satisfaction and driving sales.
- Company: Join Sunbelt Rentals, the UK's leading equipment rental provider.
- Benefits: Enjoy flexible rewards, generous holidays, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the rental industry.
- Qualifications: Supervisory experience, strong communication skills, and a full driving licence required.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We have a fantastic opportunity for a Service Manager to join the Sunbelt Rentals Team. In the role of Service Manager you will be based on our on site depot at EKFB and will manage all areas and aspects of a busy shop centre, driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved.
Responsibilities
- Supporting with the management of the onsite depot line with Company policies to maximise the performance
- Ensuring compliance with Company\’s contract administration procedures
- Driving shop sales
- Deliver an excellent service to all customers
- Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
- Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence
- Processing on/off hire within the site
- Day to day organising of transport, stock control and procurement
- Opening and closing of the site each day
There will also be a requirement to attend EKFB site management meetings, these could happen outside of usual trading hours.
Qualifications
- Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous
- Excellent communication and organisational skills
- Computer literate. Working knowledge of Microsoft Office
- Good understanding and experience of managing Health and Safety practices at work
- Self-motivated with the drive to succeed and to high quality standards
- Full driving licence
About Sunbelt Rentals and Benefits
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they\’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We\’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You\’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
What can we offer you in return? You\’ll be joining a highly successful FTSE100 company, the UK\’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
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Service Manager employer: EKFB
Contact Detail:
EKFB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sunbelt Rentals and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer satisfaction and safety standards. Show them you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your past experiences in supervisory roles and how they’ve prepared you for the fast-paced environment at Sunbelt Rentals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sunbelt Rentals team. Let’s get you that Service Manager position!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your supervisory experience and any relevant skills that match the job description. We want to see how you can drive performance and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Sunbelt Rentals. Share specific examples of how you've managed teams or improved customer service in the past.
Showcase Your Health and Safety Knowledge: Since health and safety is a big part of the role, make sure to mention any relevant experience or training you have in this area. We value candidates who understand the importance of keeping everyone safe on the job!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at EKFB
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Manager inside out. Familiarise yourself with Sunbelt Rentals' operations, especially around customer service and health and safety practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be ready to discuss your previous supervisory experience. Prepare examples of how you've motivated teams, handled conflicts, or improved processes in fast-paced environments. This will demonstrate your capability to drive performance and maintain high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to manage customer complaints or ensure compliance with health and safety guidelines. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges the depot is currently facing, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
