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- Tasks: Lead and manage multiple technical teams to deliver high-quality services.
- Company: Join Ekco, a fast-growing cloud solution provider with a supportive culture.
- Benefits: Enjoy 25 days leave, birthday off, pension scheme, and unlimited learning access.
- Why this job: Make a real impact in a dynamic environment while fostering team growth.
- Qualifications: Experience in leading technical teams and knowledge of ITIL best practices.
- Other info: Flexible working, diverse culture, and opportunities for international progression.
The predicted salary is between 54000 - 84000 £ per year.
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.
Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:
- On It: We take ownership, follow through, and get things done.
- All In: We collaborate, support each other, and commit fully to shared goals.
- Connected: We build trusted relationships with colleagues, clients, and partners.
- Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
If these values resonate with you, you’ll feel right at home here.
The Role: We are recruiting for a Head of Technical Delivery to lead and oversee multiple 3rd line technical teams across the business. In this role, you will manage a group of Technical Team Leaders, ensuring their teams deliver high quality technical services and support to meet both business and client requirements.
Day-to-day at Ekco:
- Reporting directly to the Technical Delivery Director, you will be responsible for driving operational excellence, ensuring consistent delivery, and promoting continuous improvement across all technical areas.
- You will work closely with your team leaders, providing guidance, support, and leadership to align technical activities with wider business objectives.
What you’ll be responsible for:
- Lead and manage multiple 3rd line technical teams through their respective Technical Team Leaders, ensuring teams are motivated, effective, and aligned with business objectives.
- Take ownership of the operational delivery of all technical services, ensuring consistent, high-quality outcomes for internal and external stakeholders.
- Act as the point of escalation for complex technical issues, providing guidance and direction to ensure timely and effective resolution.
- Collaborate with the Technical Delivery Director to define priorities, allocate resources, and plan work across teams to meet business and client requirements.
- Monitor team performance against agreed KPIs and SLAs, using insights to drive continuous improvement and optimise service delivery.
- Promote and embed ITIL best practice across technical teams, ensuring structured approaches to incident, problem, and change management.
- Identify opportunities to improve processes, tools, and working practices across teams, leading or supporting initiatives to enhance efficiency and service quality.
- Provide coaching, guidance, and development to Technical Team Leaders, ensuring leadership capability is strong across all teams.
- Foster a culture of accountability, collaboration, and continuous improvement within and across technical teams.
- Ensure clear and effective communication between teams, senior management, and other business functions.
- Produce regular reports on technical delivery, highlighting achievements, risks, and areas for development to senior management.
About You:
- Experienced in leading multiple technical teams within a managed service or IT environment, with a strong track record of delivering high-quality technical services.
- Confident managing senior engineers and Technical Team Leaders, with the ability to motivate, coach, and develop staff to reach their full potential.
- Technically strong, with a broad scope of experience in areas such as Desktop Support, Microsoft services, SQL, Linux and networking.
- Knowledgeable in ITIL and best practice frameworks, with the ability to apply structured processes to improve service delivery.
- Comfortable using KPIs, SLAs, and performance metrics to monitor, analyse, and improve team and service performance.
- Approachable and professional, able to build strong relationships with technical teams, senior management, and other business functions.
- Well organised, adaptable, and able to work effectively under pressure, balancing operational demands with strategic priorities.
- Committed to continuous improvement, fostering a culture of accountability, collaboration, and technical excellence across teams.
Benefits:
- 25 days annual leave + public holidays
- One extra day off to celebrate your birthday
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- Global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
Why Ekco:
- Microsoft’s 2023 Rising Star Security Partner of the Year
- First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
- Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
- A culture rooted in diversity, equality, inclusion & belonging
- A commitment to internal mobility and career progression
- Flexible, family-friendly working at the heart of our culture
- Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.
Head of Technical Delivery in Milton Keynes employer: Ekco
Contact Detail:
Ekco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Delivery in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Ekco. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion during interviews! When you get the chance to chat with the team, let your enthusiasm for technology and cloud solutions shine through. Share your ideas on how you can contribute to Ekco's mission of driving operational efficiency.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with Ekco's values like 'On It' and 'Hungry to Grow'. Be ready to share examples of how you've taken ownership and driven improvements in your previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Technical Delivery in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading technical teams and driving operational excellence at Ekco.
Tailor Your Experience: Make sure to highlight your relevant experience in managing technical teams and delivering high-quality services. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ekco!
How to prepare for a job interview at Ekco
✨Know Your Tech Inside Out
As a Head of Technical Delivery, you'll need to demonstrate a solid understanding of various technologies like Desktop Support, Microsoft services, SQL, and networking. Brush up on these areas and be ready to discuss how you've successfully managed teams in these domains.
✨Emphasise Leadership Experience
Highlight your experience in leading multiple technical teams. Be prepared to share specific examples of how you've motivated and developed your team leaders, ensuring they deliver high-quality services. This will show that you align with Ekco's value of being 'All In'.
✨Showcase Your Problem-Solving Skills
Expect to face questions about complex technical issues. Prepare to discuss how you've acted as a point of escalation in the past, providing guidance and direction for timely resolutions. This will demonstrate your capability to handle challenges effectively.
✨Align with Ekco's Values
Familiarise yourself with Ekco's core values: On It, All In, Connected, and Hungry to Grow. During the interview, weave these values into your responses to show that you're not just a fit for the role, but also for the company culture.
