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For Companies At a Glance
- Tasks: Lead and manage multiple technical teams to deliver high-quality services.
- Company: Join Ekco, a fast-growing cloud solution provider with a supportive culture.
- Benefits: Enjoy flexible working, career progression, and a diverse, inclusive environment.
- Why this job: Make a real impact in a dynamic tech landscape while fostering team growth.
- Qualifications: Experience in leading technical teams and knowledge of ITIL best practices.
- Other info: Be part of a thriving team committed to continuous improvement and innovation.
The predicted salary is between 60000 - 84000 £ per year.
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.
Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:
- On It: We take ownership, follow through, and get things done.
- All In: We collaborate, support each other, and commit fully to shared goals.
- Connected: We build trusted relationships with colleagues, clients, and partners.
- Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
If these values resonate with you, you’ll feel right at home here.
The Role
We are recruiting for a Head of Technical Delivery to lead and oversee multiple 3rd line technical teams across the business. In this role, you will manage a group of Technical Team Leaders, ensuring their teams deliver high quality technical services and support to meet both business and client requirements.
Day-to-day at Ekco, reporting directly to the Technical Delivery Director, you will be responsible for driving operational excellence, ensuring consistent delivery, and promoting continuous improvement across all technical areas. You will work closely with your team leaders, providing guidance, support, and leadership to align technical activities with wider business objectives.
Responsibilities
- Lead and manage multiple 3rd line technical teams through their respective Technical Team Leaders, ensuring teams are motivated, effective, and aligned with business objectives.
- Take ownership of the operational delivery of all technical services, ensuring consistent, high-quality outcomes for internal and external stakeholders.
- Act as the point of escalation for complex technical issues, providing guidance and direction to ensure timely and effective resolution.
- Collaborate with the Technical Delivery Director to define priorities, allocate resources, and plan work across teams to meet business and client requirements.
- Monitor team performance against agreed KPIs and SLAs, using insights to drive continuous improvement and optimise service delivery.
- Promote and embed ITIL best practice across technical teams, ensuring structured approaches to incident, problem, and change management.
- Identify opportunities to improve processes, tools, and working practices across teams, leading or supporting initiatives to enhance efficiency and service quality.
- Provide coaching, guidance, and development to Technical Team Leaders, ensuring leadership capability is strong across all teams.
- Foster a culture of accountability, collaboration, and continuous improvement within and across technical teams.
- Ensure clear and effective communication between teams, senior management, and other business functions.
- Produce regular reports on technical delivery, highlighting achievements, risks, and areas for development to senior management.
About You
- Experienced in leading multiple technical teams within a managed service or IT environment, with a strong track record of delivering high-quality technical services.
- Confident managing senior engineers and Technical Team Leaders, with the ability to motivate, coach, and develop staff to reach their full potential.
- Technically strong, with a broad scope of experience in areas such as Desktop Support, Microsoft services, SQL, Linux and networking.
- Knowledgeable in ITIL and best practice frameworks, with the ability to apply structured processes to improve service delivery.
- Comfortable using KPIs, SLAs, and performance metrics to monitor, analyse, and improve team and service performance.
- Approachable and professional, able to build strong relationships with technical teams, senior management, and other business functions.
- Well organised, adaptable, and able to work effectively under pressure, balancing operational demands with strategic priorities.
- Committed to continuous improvement, fostering a culture of accountability, collaboration, and technical excellence across teams.
Why Ekco
- Microsoft’s 2023 Rising Star Security Partner of the Year
- First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
- Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
- A culture rooted in diversity, equality, inclusion & belonging
- A commitment to internal mobility and career progression
- Flexible, family-friendly working at the heart of our culture
- Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.
Head of Technical Delivery employer: Ekco
Contact Detail:
Ekco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ekco and its values. Show us how you align with our 'On It', 'All In', 'Connected', and 'Hungry to Grow' ethos. We love seeing candidates who resonate with our culture!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience leading technical teams can drive operational excellence at Ekco. Keep it concise and focus on your achievements that relate to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Technical Delivery
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology and cloud solutions shine through. We want to see how your experience aligns with our mission of helping organisations modernise with confidence.
Highlight Leadership Experience: Make sure to emphasise your experience in leading technical teams. We’re looking for someone who can motivate and develop others, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Head of Technical Delivery role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ekco
✨Know Your Tech Inside Out
As a Head of Technical Delivery, you’ll need to demonstrate a solid understanding of various technologies like Desktop Support, Microsoft services, SQL, and networking. Brush up on these areas and be ready to discuss how you've successfully managed teams in these domains.
✨Emphasise Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've motivated and developed your team leaders in the past. Highlight your approach to fostering a culture of accountability and collaboration, as this aligns with Ekco's core values.
✨Showcase Your Problem-Solving Skills
Be ready to discuss complex technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to act as a point of escalation and provide effective solutions.
✨Align with Ekco's Values
Familiarise yourself with Ekco's core values: On It, All In, Connected, and Hungry to Grow. Think of specific instances where you've embodied these values in your work. This will show that you're not just a fit for the role, but also for the company culture.
