Site OT Engineer Technical Delivery · Blackpool, Leeds in Burnley

About Ekco

Founded in 2016, Ekco has quickly become one of Europe's fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

Today, we're a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we're continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.
• All In: We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you'll feel right at home here.

The Role

The OT Support Engineer is responsible for maintaining and managing operational technology (OT) systems, supporting virtual machine infrastructure, and managing user access while ensuring the security and integrity of critical OT environments. The role includes onboarding/offboarding accounts, facilitating remote access, ensuring backup and recovery, and supporting various OT cybersecurity initiatives. The candidate will work within a high-regulation context to ensure compliance with industry standards and site-specific SOPs, contributing to the secure and efficient operation of the OT environment. The role will provide support across two primary sites; Blackpool and Leeds.

As part of the role, work will include high risk remediation planning and execution, secure segmentation, support for firewall lockdown rules, development of low-level designs and threat monitoring, review and development of BCP plans for OT systems, and support for a culture of training and awareness in OTCS.

What you'll be responsible for:

• Maintain and manage Virtual Machines on TS managed hardware.
• Onboard and offboard user accounts and groups via IAM processes.
• Facilitate remote access to the OT environment for deployment and support teams.
• Manage user and group access to OT resources.
• Ensure backup and recovery of critical OT systems in accordance with vendor-supported processes.
• Identify and protect GxP data in compliance with regulatory standards.
• Submit IT service requests related to network, server, and firewall infrastructure.
• Ensure adherence to Global ISRM and OTCS standards.
• Support OTCS initiatives including IAM, Dirsync, Tanium, Nozomi, USB Hardening, Application Whitelisting, and Micro-segmentation.
• Approve and implement site SOPs for OT system management and maintenance.
• Maintain comprehensive site documentation aligned with regulatory requirements.
• Collaborate with Quality Department to ensure projects and infrastructure meet site QA standards through CSV and other methodologies.
• Participate in high-risk remediation planning and execution to address OT security and reliability gaps.
• Implement secure segmentation across OT networks to minimize lateral movement and enhance containment.
• Support the development and enforcement of firewall lockdown rules to protect OT assets.
• Contribute to the development of low-level designs (LLD) for OT systems and establish ongoing threat monitoring capabilities.
• Review and develop Business Continuity Plans (BCP) for OT systems to ensure rapid recovery and continuity of operations.
• Promote and support a culture of training and awareness within OTCS, including regular training programs and security awareness initiatives.

Requirements:

• Proven experience in OT/IT support, especially in regulated environments.
• Understanding of virtual machine management and related infrastructure.
• Understanding of Switch Network Solutions.
• Knowledge of OT cybersecurity initiatives and best practices.
• Familiarity with backup and recovery procedures for OT systems.
• Excellent documentation and compliance skills.
• Strong communication and collaboration abilities.
• Relevant certifications (e.g., CISSP, Microsoft) are a plus.

Nice to Have's:

• Detail-oriented with a focus on regulatory compliance.
• Ability to work independently and as part of a team.
• Problem-solving mindset with a proactive approach to support challenges.
• Knowledge of GxP data protection and site-specific SOPs.
• Experience with high risk remediation, secure segmentation, firewall rule design and enforcement, threat monitoring, and BCP development for OT environments.
• Experience in developing and delivering OTCS training and awareness programs.

Benefits / Perks:

• Time Off: 25 days annual leave + public holidays.
• Birthday Leave: One extra day off to celebrate.
• Company Pension Scheme.
• Employee Assistance Programme (EAP) for wellbeing support.
• EkcOlympics: Global team activity challenges.
• Unlimited access to Pluralsight for continuous development.
• Real opportunities to grow, including international progression.

Why Ekco:

• Microsoft's 2023 Rising Star Security Partner of the Year.
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations.
• Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards.
• A culture rooted in diversity, equality, inclusion & belonging.
• A commitment to internal mobility and career progression.
• Flexible, family-friendly working at the heart of our culture.

Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.