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- Tasks: Join our Technical Delivery team as a 3rd Line Engineer, managing tickets and resolving major incidents.
- Company: Ekco is a fast-growing cloud solution provider in Europe, transforming businesses with innovative technology.
- Benefits: Enjoy 25 days leave, birthday leave, private healthcare, and unlimited online learning access.
- Why this job: Be part of a supportive culture focused on client success and personal growth in a dynamic environment.
- Qualifications: Strong knowledge of Microsoft and VMware products, excellent troubleshooting skills, and eagerness to learn.
- Other info: Flexible working environment with opportunities for international career growth.
The predicted salary is between 36000 - 60000 £ per year.
About Ekco
Founded in 2016, Ekco is one of the fastest-growing cloud solution providers in Europe!
We specialize in enabling companies to progress along the cloud maturity journey, managing transformation and optimizing their existing technology investments.
In short, we take businesses to the cloud and back!
We have over 1000 talented and supportive colleagues across regional offices in the UK, Benelux, and Ireland.
The role
As a 3rd line Engineer, you will play a key role within the Technical Delivery team. This fast-paced, growing company (45% year-on-year growth) requires your support with ticket ownership and major escalations.
You will act as an escalation point for ticket-related issues, assist other teams and Client Engagement Managers during escalations, oversee major incidents, and conduct problem investigations and root cause analyses.
Objective of the Technical Delivery Team
To deliver outstanding service to our clients by caring, owning issues, and taking responsibility for resolutions. We are committed, engaged, and go above and beyond to serve our clients.
Objective of this role
To support customer environments, ensuring stability. Responsibilities include managing tickets, supporting resolution efforts, handling major incidents promptly, and creating documentation to facilitate knowledge sharing with other teams.
Key Requirements
Strong knowledge of:
- Microsoft products: Windows Server (AD, CA, RDS, WSUS, GPM, IIS, Failover Clustering, FSlogix, Defender), Azure, Intune, Exchange, Entra ID (Azure AD), System Center Configuration Manager (SCCM), 365, Windows desktop, SharePoint
- VMware products: vSphere (vCenter, ESXi, VMs), vSAN, NSX, Cloud Director (VCD), Aria Operations, and ALB
- Virtual Desktop environments: Horizon, Horizon DaaS, Citrix, Azure Virtual Desktops
- Cybersecurity/SIEM, PAM, patching, compliance tools, Zero Trust solutions: Sophos, Rapid7, Qualys, Ivanti, Duo Security, Octopus Cloud, Delinea Secret Server, Akamai
- Disaster recovery planning and testing
Exposure to:
- Linux (RHEL, Ubuntu, Debian)
- Networking: TCP/IP, DNS, DHCP, VLAN, VPN, load balancing, firewalls
- Server hardware: Dell, HPE, Lenovo, hyperconverged nodes
- Storage: SAN, NAS, enterprise-grade storage (Pure, Dell, Tintri)
- SSL certificate management
- Monitoring tools: icinga, OpsGenie, PRTG, Nagios, Solarwinds, N-able, Nodeping
- PowerShell scripting, Docker, Kubernetes
- Apple and Mobile Device Management
- Site-to-site replication software: Zerto, SRM
- Backup software: Veeam, Commvault
- ITIL framework and change control
You will also possess:
- Excellent troubleshooting, communication, and customer service skills
- Ability to prioritize, work under pressure, and collaborate effectively
- Eagerness to learn, develop, assist colleagues, and document environments and processes
- Relevant certifications (if any)
Why Ekco
Ekco promotes diversity, equity, inclusion, and belonging. We value internal mobility and support career growth, including international opportunities.
Our flexible, family-friendly working environment includes:
- 25 days leave plus public holidays
- Birthday leave
- Company pension scheme (5% employer contribution) and salary sacrifice options
- Employee Assistance Programme (mental health and wellbeing support)
- Private medical healthcare (post probation)
- Discounted dental insurance
- Unlimited online learning platform access
- Opportunities for responsibility and growth, including international roles
#J-18808-Ljbffr
3rd Line Engineer Service Delivery · Ekco UK - Milton Keynes · employer: Ekco Group
Contact Detail:
Ekco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer Service Delivery · Ekco UK - Milton Keynes ·
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft products and VMware solutions. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of Ekco on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the role, which you can leverage in your conversations during the interview process.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life scenarios. Think of examples where you've successfully managed major incidents or escalations, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Show your eagerness to learn and grow by researching Ekco's recent projects or initiatives. Being able to discuss how you can contribute to their goals will highlight your genuine interest in the position and the company.
We think you need these skills to ace 3rd Line Engineer Service Delivery · Ekco UK - Milton Keynes ·
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the 3rd Line Engineer position at Ekco. Understand the key responsibilities and required skills, especially in Microsoft and VMware products, as well as networking and cybersecurity.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your knowledge of cloud solutions, ticket management, and any relevant certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or managed major incidents, demonstrating your problem-solving abilities.
Highlight Soft Skills: In your application, don't forget to mention your soft skills such as communication, teamwork, and the ability to work under pressure. These are crucial for the role and will help you stand out as a candidate who fits into Ekco's culture.
How to prepare for a job interview at Ekco Group
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Microsoft and VMware products, as well as virtual desktop environments. Be prepared to discuss specific tools and technologies mentioned in the job description, such as Azure, SCCM, and PowerShell scripting.
✨Demonstrate Problem-Solving Skills
Since the role involves managing major incidents and conducting root cause analyses, be ready to share examples from your past experiences where you successfully resolved complex technical issues. Highlight your troubleshooting process and how you collaborated with others.
✨Emphasise Customer Service Orientation
Ekco values outstanding service delivery, so be sure to convey your commitment to customer satisfaction. Share instances where you went above and beyond to assist clients or colleagues, showcasing your communication and interpersonal skills.
✨Express Your Eagerness to Learn
The company is looking for someone who is eager to learn and develop. Discuss any relevant certifications you have or are pursuing, and express your enthusiasm for continuous professional development and collaboration with team members.
