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For Companies At a Glance
- Tasks: Provide IT support and problem-solving for customers both remotely and onsite.
- Company: Join Eitex, a leading IT systems and cloud services provider in Wakefield.
- Benefits: Enjoy competitive salary, career progression, pension scheme, and 23 days holiday.
- Other info: Be part of a dynamic team focused on teamwork and innovation.
- Why this job: Kickstart your IT career with hands-on experience and professional growth opportunities.
- Qualifications: Two years in IT support, strong communication skills, and knowledge of tech essentials.
The predicted salary is between 30000 - 42000 £ per year.
Requirements
- At least two years of experience in an IT services support role
- Interpersonal, verbal, and written skills
- Awareness of Internet technologies and cloud computing
- Awareness of basic Network technologies
- Knowledge of MS Windows Desktop
- Microsoft 365 and MS Office suite beneficial
- Hardware knowledge in terms of PC / laptop build and setups
- Self-motivated working style
- Flexible, lateral thinking, and adaptability to change
- Current valid UK driving licence
Responsibilities
- Provide IT Support from the helpdesk and onsite at customer premises
- Engage in problem-solving and offer excellent telephone support
- Collaborate effectively with a growing team of IT professionals
- Deliver remote support as needed
- Maintain a focus on teamwork in all operations
Company
We are Eitex, a well-established IT systems and cloud services provider based in Wakefield, West Yorkshire. Our team offers IT consultancy, helpdesk support, IT project design and delivery, and expert IT advice for small to medium-sized businesses. We provide a competitive salary, excellent career progression opportunities, a pension scheme, and 23 days of holiday plus bank holidays. We are committed to your professional growth, offering Microsoft certification and coursework, with a clear path for advancement in the IT services industry.
IT Helpdesk Support Engineer in Leeds employer: Eitex
Contact Detail:
Eitex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support Engineer in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or online webinars to meet potential employers and fellow professionals. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on hiring managers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would troubleshoot specific issues and be ready to explain your thought process. This will show employers that you're not just knowledgeable but also a problem-solver.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team at Eitex. It shows initiative and enthusiasm, which are key traits we look for in our IT Helpdesk Support Engineers.
We think you need these skills to ace IT Helpdesk Support Engineer in Leeds
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your two years of experience in IT support. We want to see how you've tackled challenges and provided solutions in previous roles, so don’t hold back on those examples!
Communicate Clearly: Since interpersonal and written skills are key for us, keep your application clear and concise. Use straightforward language and make sure your enthusiasm for the role shines through!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. Show us why you’re the perfect fit for Eitex!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eitex
✨Know Your Tech
Brush up on your knowledge of Internet technologies, cloud computing, and basic network technologies. Be ready to discuss how you've used these in your previous roles, as this will show your understanding and experience in the field.
✨Show Off Your Soft Skills
Since interpersonal skills are key for this role, prepare examples that highlight your verbal and written communication abilities. Think of situations where you successfully resolved issues or collaborated with a team, as this will demonstrate your fit for the company culture.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Practice articulating your thought process when solving IT problems, as this will showcase your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, and opportunities for professional growth. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.