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- Tasks: Support and deliver the ServiceNow platform, ensuring efficient service delivery.
- Company: Eisai is a leading pharmaceutical company focused on human healthcare.
- Benefits: Enjoy hybrid working, competitive salary, well-being programmes, and learning opportunities.
- Why this job: Join a collaborative environment that values diversity and innovation in healthcare.
- Qualifications: ServiceNow and ITIL certifications required; experience in ITSM and ServiceNow toolset preferred.
- Other info: Work from our inclusive EMEA Knowledge Centre in Hatfield.
The predicted salary is between 28800 - 43200 £ per year.
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ITSM and ServiceNow Analyst EMEA – 2yr Fixed Term Contract (Salaried), Hatfield
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Client:
Location:
Hatfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
91082d49844a
Job Views:
8
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
ITSM and ServiceNow Analyst EMEA – 2yr Fixed Term Contract (Salaried)
The Company
Eisai is a leading research based pharmaceutical organisation with an extensive portfolio across the Oncology, Neurology and Pain therapy areas.
By joining Eisai, you will be working for an organisation with a human healthcare philosophy, which means that we put the patient first in everything we do.
Job alert service
Your new role
The ServiceNow Analyst is to be the single point of contact for the support and delivery of the Service Now platform, ensuring the capabilities are shared and understood among all internal business stakeholders. Ensuring the demands are delivered and supported in an efficient way according to SLA’s with the support of the 3rd Party ServiceNow Development company.
Acting with consultative approach on Service Now platform and ITSM best practices
What are we looking for?
- ServiceNow certifications a must
- ITIL Certifications ideally at advanced level
- Good knowledge of a broad range of IT technology platforms, products, services.
- Demonstrated experience working in IT ideally Service Desk
- Demonstrated experience working with ServiceNow toolset at developer level
- Experience of implementing and supporting ServiceNow ITSM, ITOM as minimum with additional module experience a bonus e.g., ITBM, CSM, HR
- Experience of ITSM best practice frameworks and implementation of these, ideally from an IT support/ ServiceDesk background
- Experience in upgrades to the ServiceNow platform
- Experience of working with external service providers.
- Experience of project Management methodologies and practices,
- Proven track record of working both in a team and independently
What we offer in return
- Eisai offers a competitive salary and excellent wider benefits package that includes,
- Hybrid working (Depending on role)
- Car/Car Allowance (Depending on role)
- Electric charging points for Electric/Hybrid vehicles
- Discretionary Bonus
- Free onsite parking
- Subsidised onsite restaurant and coffee shop
- Learning and development opportunities
- Well-being & mental health awareness programmes
- Multi-faith prayer room
You will also be based out of our excellent EMEA Knowledge Centre (EKC) facility, which is our EU Headquarters, and offers an inclusive, and collaborative working environment.
What you need to do next
If you are interested in this position, please click ‘apply now’ at the top of this advert. Upon submitting your application, you will be asked to complete your profile and upload a copy of your CV along with any additional information to support your application.
If you have any questions, please contact us on TalentAcquisition@
Eisai Recruitment Statement
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application.
We believe that diverse and inclusive teams promote wellbeing, learning and innovation, helping Eisai serve our patients, their families, our employees, and society. Our commitment is:
- to embrace and celebrate our differences, respecting and valuing each other.
- to include equity, diversity, and inclusion practices in all that we do so everyone has a full sense of belonging.
- to value individual talent where every employee can be themselves and thrive in an environment of openness, trust, and integrity
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Created on 18/07/2025 by TN United Kingdom
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ITSM and ServiceNow Analyst EMEA - 2yr Fixed Term Contract (Salaried) employer: Eisai EMEA
Contact Detail:
Eisai EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM and ServiceNow Analyst EMEA - 2yr Fixed Term Contract (Salaried)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its functionalities. Since the role requires a consultative approach, understanding how to leverage ServiceNow for ITSM best practices will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the ITSM and ServiceNow community. Engaging with others in the field can provide insights into the latest trends and challenges, which you can discuss during interviews to demonstrate your knowledge and enthusiasm.
✨Tip Number 3
Prepare to discuss your experience with ITIL frameworks and how you've applied them in previous roles. Being able to articulate specific examples of how you've improved processes or resolved issues using these methodologies will showcase your expertise.
✨Tip Number 4
Research Eisai's company culture and values, particularly their commitment to patient-first healthcare. Tailoring your conversation to align with their philosophy during interviews can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace ITSM and ServiceNow Analyst EMEA - 2yr Fixed Term Contract (Salaried)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the ITSM and ServiceNow Analyst position. Familiarise yourself with the key requirements such as ServiceNow certifications and ITIL knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in ITSM and ServiceNow. Emphasise your certifications, any hands-on experience with the ServiceNow toolset, and your understanding of IT support frameworks.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job description, particularly your consultative approach and project management skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Eisai EMEA
✨Showcase Your ServiceNow Expertise
Make sure to highlight your ServiceNow certifications and any relevant experience you have with the toolset. Be prepared to discuss specific projects where you've implemented or supported ServiceNow ITSM, as this will demonstrate your hands-on knowledge.
✨Understand ITIL Best Practices
Since the role requires a good understanding of ITIL frameworks, brush up on these concepts before the interview. Be ready to explain how you've applied ITIL principles in your previous roles, especially in relation to service delivery and support.
✨Prepare for Technical Questions
Expect technical questions related to IT technology platforms and products. Review common issues faced in ServiceNow implementations and be ready to discuss how you would approach problem-solving in those scenarios.
✨Demonstrate Your Consultative Approach
The job description mentions a consultative approach to the ServiceNow platform. Think of examples where you've worked collaboratively with stakeholders to understand their needs and how you delivered solutions that met those requirements.