IT Project Portfolio and Service Manager in Hatfield

Your new role as an IT Project portfolio and service manager involves partnering with the manufacturing site to deliver compliant, on-time, and value-driven IT outcomes. The GxP IT Project & Service Manager owns the hands-on, end-to-end delivery of IT initiatives, including new system implementations, upgrades, GxP IT changes, and service improvements, ensuring delivery to time, cost, quality, and compliance standards.

• Own the end-to-end, hands-on delivery of GxP IT initiatives, accountable for outcomes delivered to agreed time, cost, quality, and compliance standards.
• Lead day-to-day execution of projects and changes, including new system implementations, upgrades, GxP IT changes, and targeted process or service improvements.
• Translate manufacturing site priorities into executable delivery plans, in alignment with the Senior Manager.
• Manage delivery risks, dependencies, and issues, taking decisive action to protect timelines and outcomes.
• Lead cross-functional delivery teams and vendors, driving progress, resolving blockers, and ensuring accountability.
• Ensure GxP compliance across all delivery activities, including impact assessment, validation, documentation, and change control.
• Drive continuous improvement in delivery practices to increase reliability, efficiency, and business value.
• Partner with the Business System Managers, who own GxP incident and change management, to maintain compliant and reliable site IT services.
• Collaborate on release, upgrade, and change planning, reviewing service performance and addressing recurring issues to minimise disruption and improve reliability.
• Develop junior team members’ project management capability through mentoring.

What are we looking for?

• Degree or equivalent.
• Project Management certification (e.g., PRINCE2, PMI PMP, Agile, Scrum Master) or equivalent an advantage.
• End-to-end delivery of GxP IT initiatives in a pharma or life sciences manufacturing environment.
• Hands-on, site-facing IT delivery experience bridging IT and manufacturing operations.
• Practical experience with GxP compliance, validation, and change control in IT.
• Experience improving IT delivery or service reliability in a manufacturing context.

What we offer in return:

• Competitive salary and excellent wider benefits package that includes hybrid working (depending on role).
• Car/Car Allowance (depending on role).
• Electric charging points for Electric/Hybrid vehicles.
• Discretionary Bonus.
• Free onsite parking.
• Subsidised onsite restaurant and coffee shop.
• Learning and development opportunities.
• Well-being & mental health awareness programmes.
• Multi-faith prayer room.

You will also be based out of our excellent EMEA Knowledge Centre (EKC) facility, which is our EU Headquarters, and offers an inclusive and collaborative working environment.

If you are interested in this position, please click ‘apply now’ at the top of this advert. Upon submitting your application, you will be asked to complete your profile and upload a copy of your CV along with any additional information to support your application.

If you have any questions, please contact us on TalentAcquisition@eisai.net.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application.

We believe that diverse and inclusive teams promote wellbeing, learning and innovation, helping Eisai serve our patients, their families, our employees, and society.

Our commitment is to embrace and celebrate our differences, respecting and valuing each other; to include equity, diversity, and inclusion practices in all that we do so everyone has a full sense of belonging; to value individual talent where every employee can be themselves and thrive in an environment of openness, trust, and integrity.