Responsible for managing the customer relationship for one or a number of key customers within the eircom NI portfolio delivering excellent customer experience
Expectations From TheRole:
- Analyse and regularly review service performance against Service Level and Operational Level agreements
- Ensure services are delivered in an efficient manner, maximizing profitability and demonstrating value for money internally and to customers
- Provide regular reports on service performance and achievement to the customer and internally
- Identify and manage any actions required to maintain or improve service levels
- Act as primary interface between customer and eircom, building and / or enhancing mutually beneficial relationships
- Build and maintain strong collaborative relationships with suppliers, both internal and external
- Instigate remedial actions to address any service affecting issues
- Analyse trends and identify areas for improvement
Requirements For ASuccessful Application:
- 3 - 5 years experience in a service management role within a managed services environment
- Strong teamwork and interpersonal skills
- Strong oral and written communication skills
- High level of planning and organisational skills
- Previous experience in telecommunications or networking service environment would be advantageous
- Management of complex projects
- Knowledge of Operational activities
- Knowledge of Telecoms and/or IT technology and infrastructure
Others:
Our purpose is to connect for a better Ireland.
Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.
Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
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Health Service Manager employer: Eircom Limited
Eircom Limited is an exceptional employer located in the vibrant city of Belfast, offering a dynamic work culture that fosters innovation and collaboration. As a Health IT Analytics & Reporting Specialist, you will benefit from comprehensive employee growth opportunities, including training in cutting-edge technologies like Power BI, while enjoying a supportive environment that values your contributions to impactful IT decisions. Join us to be part of a forward-thinking team dedicated to enhancing service performance and making a real difference in the industry.
