At a Glance
- Tasks: Manage health reports and transform data into actionable insights using Power BI.
- Company: Join a leading telecommunications company committed to innovation and inclusivity.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a supportive team that values diversity and personal development.
- Why this job: Make a real impact on IT decision-making and optimise infrastructure performance.
- Qualifications: Experience with Power BI, ServiceNow, and strong analytical skills required.
The predicted salary is between 29700 - 36300 £ per year.
We are seeking a detail-oriented IT Reporting Analyst to manage our Health reports. In this role, you will bridge the gap between technical operations and service. You will extract critical data from ServiceNow and transform it into actionable insights using Power BI. Your reports will directly influence IT decision-making, track SLA compliance, and help optimize our infrastructure performance.
Expectations From The Role:
- Key Responsibilities
- Data Extraction: Query and extract ticket, asset, incident, and change management data.
- Dashboard Creation: Design, build, and maintain interactive dashboards and reports.
- Metric Tracking: Monitor Key Performance Indicators (KPIs), Service Level Agreement (SLA) breaches, and system uptime trends.
- Data Hygiene: Clean, transform, and model raw IT data to ensure absolute accuracy and consistency.
- Stakeholder Reporting: Present weekly and monthly performance trends clearly to Health Service Manager.
Requirements For A Successful Application:
- Requirements & Essential Skills
- Technical Understanding: Familiarity with basic ITIL frameworks, ticketing workflows, and IT infrastructure concepts.
- Analytical Mindset: Advanced Microsoft Excel skills for ad-hoc data analysis and VLOOKUP/Pivot Table operations.
- Communication: Ability to translate complex technical numbers into simple, easy-to-read visual charts.
- Time Management: Highly organized with the ability to meet strict daily, weekly, and monthly reporting deadlines.
- Tool Expertise: Hands-on experience using Power BI and navigating ServiceNow or similar tools and databases.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
Health IT Reporting Analyst employer: Eircom Limited
At eir, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters inclusivity and collaboration. As a Health IT Reporting Analyst, you will have the opportunity to grow your skills in a supportive environment while directly impacting our telecommunications and technology solutions. With a commitment to employee development and a focus on delivering meaningful insights, eir is the ideal place for those seeking a rewarding career in the heart of Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Health IT Reporting Analyst
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We think you need these skills to ace Health IT Reporting Analyst
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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How to prepare for a job interview at Eircom Limited
✨Brush Up on Your Statistics
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✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
