At a Glance
- Tasks: Manage health reports, extract data, and create insightful dashboards.
- Company: Join a forward-thinking health IT team focused on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact by influencing IT decisions with your insights.
- Qualifications: Familiarity with ITIL frameworks and strong Excel skills required.
The predicted salary is between 40500 - 49500 £ per year.
Health IT Reporting Analyst
About the role
We are seeking a detail-oriented IT Reporting Analyst to manage our Health reports.
In this role, you will bridge the gap between technical operations and service.
You will extract critical data from Service Now and transform it into actionable insights using Power BI.
Your reports will directly influence IT decision-making, track SLA compliance, and help optimize our infrastructure performance.
Expectations from the role
- Data Extraction: Query and extract ticket, asset, incident, and change management data.
- Dashboard Creation: Design, build, and maintain interactive dashboards and reports.
- Metric Tracking: Monitor Key Performance Indicators (KPIs), Service Level Agreement (SLA) breaches, and system uptime trends.
- Data Hygiene: Clean, transform, and model raw IT data to ensure absolute accuracy and consistency.
- Stakeholder Reporting: Present weekly and monthly performance trends clearly to Health Service Manager.
Requirements for a successful application
- Technical Understanding: Familiarity with basic ITIL frameworks, ticketing workflows, and IT infrastructure concepts.
- Analytical Mindset: Advanced Microsoft Excel skills for ad-hoc data analysis and VLOOKUP/Pivot Table operations.
- Communication: Ability to translate complex technical numbers into simple, easy-to-read visual charts.
- Time Management: Highly organized with the ability to meet strict daily, weekly, and monthly reporting deadlines.
Desirable Skills
- Tool Expertise: Hands-on experience using Power BI and navigating Service Now or similar tools and databases.
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eirbusinesstalent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eirbusiness talent, eirbusiness and our clients apply all relevant Data Protection laws when processing your Personal Data.
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IT Reporting Analyst employer: eir business talent
As an IT Reporting Analyst at eirbusiness, you will thrive in a dynamic and inclusive work environment that values innovation and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a culture that encourages professional development. Located in a vibrant area, we offer competitive benefits and a supportive atmosphere where your contributions directly impact the healthcare sector.
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We think this is how you could land IT Reporting Analyst
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We think you need these skills to ace IT Reporting Analyst
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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