eir business talent are currently recruiting for a Service Delivery Manager.
- Belfast based
- 3 days onsite per week in Belfast City Centre office
- Permanent
About this role:
Responsible for managing the customer relationship for one or a number of key customers within the clients portfolio delivering excellent customer experience
Expectations for the role:
- Analyse and regularly review service performance against Service Level and Operational Level agreements
- Ensure services are delivered in an efficient manner, maximizing profitability and demonstrating value for money internally and to customers
- Provide regular reports on service performance and achievement to the customer and internally
- Identify and manage any actions required to maintain or improve service levels
- Act as primary interface between customer and eircom, building and / or enhancing mutually beneficial relationships
- Improve customer satisfaction
- Build and maintain strong collaborative relationships with suppliers, both internal and external
- Instigate remedial actions to address any service affecting issues
- Analyse trends and identify areas for improvement
Requirements for a successful application:
- 3 - 5 years experience in a service management role within a managed services environment
- ITIL Service Management certification
- Customer focused
- Strong teamwork and interpersonal skills
- Strong oral and written communication skills
- High level of planning and organisational skills
- Previous experience in telecommunications or networking service environment would be advantageous
- Industry Background – Comms/ICT/Consulting/SI
- Managing external vendors
- Management of complex projects
- Knowledge of Operational activities
- Knowledge of Telecoms and/or IT technology and infrastructure
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eirbusinesstalent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eirbusiness talent, eirbusiness and our clients apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eirbusiness talent, eirbusiness and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eirbusiness talent and eirbusiness.
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Health Service Delivery Manager employer: eir business talent
At eir business Northern Ireland, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Belfast office offers a hybrid working model, allowing for flexibility while you engage with cutting-edge networking and security technologies. We are committed to employee growth, providing opportunities for continuous learning and mentorship within a highly skilled team dedicated to delivering outstanding service to our enterprise and public sector customers.
