At a Glance
- Tasks: Lead the Tech & AI Support Desk and champion AI tools across the firm.
- Company: Join EIP, an award-winning patent firm at the forefront of AI innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture that values diversity and encourages your ideas.
- Why this job: Be part of a transformative AI journey and make a real impact in tech adoption.
- Qualifications: Experience in IT support and a passion for AI and automation.
The predicted salary is between 40000 - 50000 £ per year.
This is a genuine opportunity to join EIP's Tech & AI team at a real moment of change. Late last year we brought our IT function into a new Tech & AI function, and our focus now is delivering secure, responsible and people-centric AI right across the firm.
If you're genuinely excited by Artificial Intelligence and you love helping people get the best from technology, this role is made for you. You'll champion new tools — especially Microsoft Copilot and agentic solutions — support adoption initiatives across our offices, and help shape the firm's evolving AI strategy, all while staying hands-on with the troubleshooting and user support you enjoy.
Reporting to the Tech & AI Adoption Manager, you'll provide operational leadership for our front-line support function — the bridge between big-picture strategy and day-to-day delivery — and you'll deputise for your manager when needed.
What You’ll Do
- Help run the day-to-day Tech & AI Support Desk and act as the escalation point for more complex technical issues.
- Champion AI, automation and emerging technologies across the firm, and support the rollout of Microsoft Copilot and agentic solutions.
- Help colleagues apply AI tools confidently, responsibly and effectively in their everyday work.
- Spot opportunities where AI and automation can improve efficiency, service and user experience.
- Support pilots, testing and the rollout of new technology.
- Create clear, practical user guides, knowledge articles and learning materials.
- Coach and support colleagues, and help develop new members of the team.
What You’ll Bring
- Experience in an IT support, service desk or technology support environment, including guiding, mentoring or supervising colleagues.
- A real interest in AI, automation and how these tools are reshaping professional services.
- Strong Microsoft 365 knowledge, ideally including Microsoft Copilot or comparable AI-powered tools.
- The ability to explain technical and AI concepts in a simple, practical and engaging way.
- Confidence supporting users of all technical abilities.
- Strong communication, problem-solving and organisational skills.
Desirable: experience of AI adoption, digital transformation or technology change projects; creating training content and knowledge articles; Microsoft Copilot Studio / Power Platform; a professional services or legal environment; or certifications such as CompTIA or ITIL.
Why EIP
EIP is an award-winning patent firm known for high-value, technically complex work, with around 180 people across London, Bath, Leeds, Cardiff, Stockholm, Düsseldorf and Denver. Here’s what makes joining us different:
- A front-row seat to real AI change. As a Frontier Firm, we’re genuinely investing in secure, responsible, people-centric AI — you’ll be shaping adoption, not just watching it happen.
- Work that grows with you. You’ll thrive in a modern, fast-paced environment with the autonomy to manage your own workload and deliver real results.
- Balance that’s built in. A hybrid pattern of 3 days in the office and 2 from home, with sensible full-time hours.
- A supportive, collaborative culture. We value knowledge-sharing, development and a service-focused team where your ideas genuinely count.
- An inclusive place to work. EIP values diversity and welcomes applications from all suitably qualified people, regardless of background.
Tech & AI Adoption Supervisor employer: EIP
EIP is an exceptional employer that offers a unique opportunity to be at the forefront of AI transformation within a supportive and collaborative culture. With a hybrid working model, employees enjoy a balanced work-life while having the autonomy to manage their workload and contribute to meaningful projects. The firm prioritises professional growth, knowledge-sharing, and inclusivity, making it an ideal place for those passionate about technology and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Tech & AI Adoption Supervisor
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EIP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EIP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EIP!
✨Direct Apply to EIP
Let's not forget to apply directly through the EIP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tech & AI Adoption Supervisor
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EIP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EIP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EIP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
