General Manager - Operations

Location: North East England
Type: Permanent
Salary: £80,000 Per Annum (+ Car/allowance & bonus)

Role & Responsibilities of the General Manager:

• Ensuring the safety of colleagues, customers, and the wider public by driving HSE compliance, process safety, and the Safety Culture in adherence with COMAH regulations where required.
• Leadership and engagement of the regional operations team, including direct management and development of Site Managers.
• Responsible for all customer service matters in the region.
• Engagement and partnering with sales colleagues to support profitable volume growth and market development.
• Accountable for operational cost and capital budget expenditure within set targets.
• Leading and developing continuous improvements in efficiency and cost control within the region.
• Successful implementation of safety and operational improvement programmes within the region.
• Cylinder metal management within the region, including stock allocation and distribution across the company and dealer networks to optimise stock levels and drive sales.
• Ensure effective transport management within the region, including compliance with company and legislative rules in relation to vehicle maintenance and driver management.

About You as the General Manager:

• Experience of multi-site distributed operations
• Proven leadership capability, delivering results through others
• Emotionally intelligent with a capability to build engaged and effective teams
• Proven track record of driving continuous operational improvements and efficiencies
• Proven experience leading through change and transformation, developing a high-performance culture
• Strategic but comfortable with a detailed approach where required
• Customer focused with experience of developing operational capability in line with customer service needs.
• Excellent stakeholder management skills as well as communication and influencing skills across all levels of an organisation
• High level of IT literacy
• Proactive, self-starter
• Comfortable with pace and fluidity
• Ability to work with a high degree of autonomy – setting strategies and seeing them through to execution

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