At a Glance
- Tasks: Lead daily operations at a vibrant visitor attraction, ensuring an exceptional experience for guests.
- Company: Join a prestigious visitor attraction known for its unique historic and cultural experiences.
- Benefits: Competitive salary of £45,000, with opportunities for personal and professional growth.
- Other info: Enjoy a collaborative atmosphere with a focus on team development and operational excellence.
- Why this job: Be a hands-on leader in a dynamic environment where every day brings new challenges.
- Qualifications: Experience in hospitality or customer-focused roles, with strong people management skills.
The predicted salary is between 45000 - 45000 £ per year.
Are you an experienced operations professional with strong people management and organisational skills? Do you thrive in a busy, customer-focused environment where no two days are the same? Are you a hands-on leader who enjoys solving problems, supporting teams and ensuring everything runs smoothly?
The Company: ER Recruitment are excited to be working with our client, an established and prestigious visitor attraction offering a unique historic and cultural experience and welcoming thousands of visitors each year. They are now looking for an Operations Manager to take responsibility for the smooth day-to-day operation of the visitor attraction, ensuring an exceptional experience for visitors and a well-organised, motivated and supported team. This is a highly hands-on role, with the successful candidate spending much of their time out on the floor, working closely with teams and resolving issues as they arise.
Role & Responsibilities of the Operations Manager:
- Take ownership of the smooth day-to-day running of the visitor attraction and the experience delivered to guests.
- Lead and develop guides, volunteers, reception and ticket office teams, including recruitment, training, rotas and staff development.
- Oversee HR administration and ensure people processes are managed effectively.
- Champion health & safety, ensuring standards, risk assessments and compliance are maintained.
- Work closely with Sales & Events to ensure events are delivered seamlessly on the ground.
- Be a visible, hands-on presence across the attraction, tackling issues quickly and finding practical solutions.
- Work collaboratively across the business to continually improve operational standards, efficiency and customer experience.
About You as the Operations Manager:
- Experience within a visitor attraction, hospitality, leisure, tourism or similar customer-focused environment.
- A strong people leader who can motivate, develop and earn the respect of a diverse team.
- Highly organised, efficient and detail-oriented, with the ability to keep multiple priorities moving.
- Confident managing HR administration, recruitment, training and rotas, with a good understanding of health & safety.
- An exceptional communicator and natural problem solver who stays calm and positive when things get busy.
- Above all, a hands-on, approachable and proactive doer who genuinely enjoys being part of the team and making things happen.
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Operations Manager in London employer: Eileen Richards Recruitments
Join a dynamic team in Hinckley, Leicestershire, where your ambition and drive will be rewarded with a competitive salary and an attractive bonus structure. Our vibrant work culture fosters collaboration and celebrates success, while offering structured career progression and industry-leading training opportunities to help you grow and excel in your role as a Business Sales Consultant.
Contact Details:
Eileen Richards Recruitments Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eileen Richards Recruitments. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eileen Richards Recruitments
Don't be shy about reaching out to Eileen Richards Recruitments directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eileen Richards Recruitments and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eileen Richards Recruitments
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
