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For Companies At a Glance
- Tasks: Manage customer queries and coordinate maintenance tasks in a busy help-desk environment.
- Company: Join a well-established organisation in the facilities management sector.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Why this job: Be at the heart of operations, delivering exceptional service and making a real difference.
- Qualifications: Experience in customer service or administration, strong organisational skills, and excellent communication.
- Other info: Office-based role with a dynamic team and a chance to develop your skills.
The predicted salary is between 22400 - 33600 £ per year.
Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy help-desk environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector?
The Company:
We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Administrator to support their busy team. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered.
Role & Responsibilities of the Facilities Administrator:
- Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently.
- Coordinate and schedule planned and reactive maintenance tasks through internal systems.
- Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales.
- Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures.
- Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams.
- Maintain accurate records using CAFM/help-desk systems and produce reports as required.
- Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail.
- Work collaboratively with internal teams to resolve customer or contractor-related issues.
About You as the Facilities Administrator:
- Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment.
- Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently.
- Comfortable dealing with B2B calls, suppliers, and third-party contractors.
- Quick to learn new systems and able to navigate multiple platforms simultaneously.
- Strong organisational skills with the ability to prioritise and manage several ongoing tasks.
- Confident communicator with excellent verbal and written skills.
- Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage.
- Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role.
- Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern.
Facilities Administrator in London employer: Eileen Richards Recruitment
Contact Detail:
Eileen Richards Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Administrator in London
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about handling queries and providing support, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your organisational skills. You might be asked how you prioritise tasks in a busy environment. Have a few strategies in mind that showcase your ability to juggle multiple responsibilities effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Administrator role. Be sure to mention your organisational skills and any experience with help-desk environments.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and professionally. We love a confident communicator!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re here to support you every step of the way!
How to prepare for a job interview at Eileen Richards Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Facilities Administrator. Familiarise yourself with handling inbound calls, managing queries, and coordinating maintenance tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Be ready to discuss how you prioritised tasks and maintained a positive attitude in a busy environment.
✨Familiarise Yourself with Relevant Software
If you have experience with CAFM or help-desk software, be sure to mention it during your interview. If not, take some time to learn about these systems and how they function. Showing that you're quick to learn new tools will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like managing urgent requests or coordinating with contractors. Think through potential scenarios and how you would approach them, highlighting your organisational skills and ability to work under pressure.
