At a Glance
- Tasks: Help customers resolve issues and provide top-notch support via phone and email.
- Company: Join a dynamic team in a supportive environment focused on customer satisfaction.
- Benefits: Enjoy 32 days off, hybrid work options, and a health cash plan.
- Other info: Great career growth opportunities and a fun, collaborative workplace.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 31140 - 31140 £ per year.
The Customer Support team plays a critical role in ensuring customers receive timely, professional and effective resolution to their queries and issues.
Responsibilities
- Manage incoming customer complaints and issues, ensuring timely resolution
- Log, track and update all cases accurately within CRM systems
- Investigate root causes and support CAPA and non-conformance processes
- Communicate with customers via phone and email, providing regular updates
- Liaise with internal departments and external suppliers to resolve issues
- Support product investigations, including warehouse checks where required
- Raise credits, returns, replacement orders and corrective actions
- Produce monthly reporting and trend analysis for management review
- Identify process improvements through data and case analysis
- Maintain accurate records and ensure compliance with internal procedures
- Support HSE reporting including incidents, near misses and safety issues
Qualifications
- Previous experience in customer service, ideally handling complaints
- Strong communication skills with confidence dealing with customers and internal teams
- Experience using CRM systems (Sage/ERP experience advantageous)
- Strong problem‑solving ability with a methodical and analytical mindset
- High attention to detail with strong organisational skills
- Comfortable working in a structured process‑driven environment
- Proactive, resilient and able to manage competing priorities
Benefits
- 32 days annual leave (including bank holidays)
- Paid birthday day off
- Christmas shutdown period (no need to use annual leave)
- Hybrid working available following probation (subject to approval/rota)
- Employer pension contribution (4% with salary sacrifice scheme)
- Life assurance at 2x annual salary from day one
- Fully employer‑funded health cash plan (post probation) covering dental, optical, prescriptions, physio and more
- 24/7 digital GP access and Employee Assistance Programme from day one
- Retail discounts, cashback and wellbeing portal
- Discretionary annual bonus scheme
Customer Support Specialist | Hybrid, Health Plan & Pension in Leicester employer: Eileen Richards Recruitment
As a Customer Support Specialist in Leicestershire, you will join a dynamic team dedicated to delivering exceptional service and support to our customers. We pride ourselves on fostering a collaborative work culture that values employee growth, offering comprehensive benefits such as a generous annual leave policy, hybrid working options, and a fully funded health cash plan. With a focus on professional development and a supportive environment, we ensure that our employees feel valued and empowered to make a meaningful impact.
Contact Details:
Eileen Richards Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist | Hybrid, Health Plan & Pension in Leicester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Specialist | Hybrid, Health Plan & Pension in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Showcase Your Experience:When detailing your previous roles, focus on specific examples where you’ve successfully handled customer complaints or resolved issues. We love seeing real-life scenarios that demonstrate your ability to manage competing priorities and maintain a high attention to detail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Eileen Richards Recruitment
✨Know Your Customer Support Basics
Brush up on your customer service principles, especially around handling complaints. Be ready to share examples from your past experiences where you successfully resolved issues, as this will show your problem-solving skills and ability to communicate effectively.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is a plus, make sure you understand the basics of how they work. If you’ve used any specific systems like Sage or ERP, be prepared to discuss your experience and how it helped you manage customer interactions.
✨Demonstrate Your Analytical Skills
The role involves identifying process improvements through data analysis. Think of instances where you've used data to solve a problem or improve a process. This will highlight your analytical mindset and attention to detail, which are crucial for the position.
✨Show Your Proactive Attitude
Employers love candidates who take initiative. Prepare to discuss times when you went above and beyond to help a customer or improve a process. This will demonstrate your resilience and ability to manage competing priorities effectively.
