At a Glance
- Tasks: Help customers solve problems and ensure their satisfaction every day.
- Company: Join a well-established business known for quality and service.
- Benefits: Enjoy 32 days off, hybrid working, and health cash plans.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 31140 - 31140 € per year.
Are you looking to join a friendly, supportive team where you’re trusted to take ownership and genuinely make a difference to the customer experience?
Want a role where every day brings variety, problem-solving and the satisfaction of turning issues into positive outcomes?
Looking for a position where your communication skills and attention to detail are valued and you can really build your experience in a growing business?
The Company: ER Recruitment are excited to be working with our client who are a well-established and growing business with a strong reputation for quality, service, and operational integrity. The Customer Support team plays a critical role in ensuring customers receive timely, professional and effective resolution to their queries and issues.
Role & Responsibilities of the Customer Support Representative:
- Manage incoming customer complaints and issues, ensuring timely resolution
- Log, track and update all cases accurately within CRM systems
- Investigate root causes and support CAPA and non-conformance processes
- Communicate with customers via phone and email, providing regular updates
- Liaise with internal departments and external suppliers to resolve issues
- Support product investigations, including warehouse checks where required
- Raise credits, returns, replacement orders and corrective actions
- Produce monthly reporting and trend analysis for management review
- Identify process improvements through data and case analysis
- Maintain accurate records and ensure compliance with internal procedures
- Support HSE reporting including incidents, near misses and safety issues
About You as the Customer Support Representative:
- Previous experience in customer service, ideally handling complaints
- Strong communication skills with confidence dealing with customers and internal teams
- Experience using CRM systems (Sage/ERP experience advantageous)
- Strong problem-solving ability with a methodical and analytical mindset
- High attention to detail with strong organisational skills
- Comfortable working in a structured process-driven environment
- Proactive, resilient and able to manage competing priorities
Additional Benefits:
- 32 days annual leave (including bank holidays)
- Paid birthday day off
- Christmas shutdown period (no need to use annual leave)
- Hybrid working available following probation (subject to approval/rota)
- Employer pension contribution (4% with salary sacrifice scheme)
- Life assurance at 2x annual salary from day one
- Fully employer-funded health cash plan (post probation) covering dental, optical, prescriptions, physio and more
- 24/7 digital GP access and Employee Assistance Programme from day one
- Retail discounts, cashback and wellbeing portal
- Discretionary annual bonus scheme
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.
We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Customer Support Representative in Leicester employer: Eileen Richards Recruitment
Join a well-established and growing business in Leicestershire as a Customer Support Representative, where you will be part of a friendly and supportive team that values your communication skills and attention to detail. Enjoy a range of benefits including 32 days of annual leave, hybrid working options, and a fully employer-funded health cash plan, all while contributing to a positive customer experience in a dynamic environment that encourages personal and professional growth.
Contact Detail:
Eileen Richards Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer support field. A personal recommendation can make all the difference when you're trying to land that role.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you'd handle complaints or tricky situations. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Customer Support Representative role!
We think you need these skills to ace Customer Support Representative in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially if you've handled complaints before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your problem-solving skills can make a difference. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your strong communication skills. Whether it's through your CV or cover letter, let us know how you effectively deal with customers and internal teams.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eileen Richards Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they handle complaints. This will not only show your interest but also help you align your answers with what they value.
✨Showcase Your Communication Skills
As a Customer Support Representative, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues. Be ready to discuss your thought process and the steps you took to find a solution. This will highlight your analytical mindset and ability to handle complaints effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
