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For Companies At a Glance
- Tasks: Support families with funeral arrangements and manage office duties.
- Company: Join a compassionate company dedicated to providing unique funeral services for motorbike enthusiasts.
- Benefits: Enjoy part-time hours, a pension, and the chance to make a real difference.
- Why this job: Be part of a caring team that values empathy and customer service during tough times.
- Qualifications: Empathy, patience, attention to detail, and teamwork are essential.
- Other info: This role is office-based in Ashby-de-la-Zouch, working Monday to Wednesday.
Part-Time, (Monday to Wednesday) £12.21 p.h.
Are you an experienced administrator who can demonstrate empathy and build rapport?
Are you looking for a part-time opportunity to join a brand who pride themselves on delivering customer excellence?
Do you want to make a difference within your role bringing together an individuals’ wishes and arrangements through a unique approach?
The Company: ER Recruitment are delighted to be partnering with our client, a company who pride themselves on their honesty, dignity and integrity. The organisation, who provide bespoke, distinctive funeral arrangements for motorbike enthusiasts, are seeking a Funeral Office Administrator to support customers and their families in fulfilling their final wishes.
Role & Responsibilities of the Funeral Office Administrator:
- Dealing with enquiries
- Planning of rosters for vehicles
- Courtesy/Satisfaction follow up calls
- Outbound calls promoting the services of the organisation
- Planning with the funeral directors or with the family
- Compiling reports and data
- Managing company information
- General office duties
- Deliver great customer service on behalf of the brand
About You as the Funeral Office Administrator:
- An empathetic approach with a listening ear
- Patience and the ability to remain calm under pressure
- To be thorough and pay attention to detail
- Be a team player and support colleagues where required
- Keep the customer at the heart of everything you do
Additional Benefits:
- Part-time hours (3 days per week)
- Pension
- The ability to truly make a positive difference throughout a difficult period
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.
We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us. We look forward to hearing from you.
Funeral Office Administrator employer: Eileen Richards Recruitment
Contact Detail:
Eileen Richards Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Office Administrator
✨Tip Number 1
Familiarise yourself with the funeral industry and the specific services offered by the company. Understanding their unique approach to funeral arrangements, especially for motorbike enthusiasts, will help you connect better with potential clients and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly in empathetic listening and responding. Since the role involves dealing with sensitive situations, being able to convey compassion and understanding during conversations will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully managed stressful situations or provided excellent customer service. Sharing specific examples will showcase your ability to remain calm under pressure and your commitment to putting customers first.
✨Tip Number 4
Network with professionals in the funeral services sector. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations that could enhance your application.
We think you need these skills to ace Funeral Office Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your relevant experience in administration, customer service, and empathy in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the Funeral Office Administrator role. Emphasise your ability to handle enquiries, manage information, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values, such as honesty and integrity. Share personal anecdotes that demonstrate your empathetic approach and ability to remain calm under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Eileen Richards Recruitment
✨Show Empathy and Understanding
As a Funeral Office Administrator, demonstrating empathy is crucial. Prepare to share examples of how you've handled sensitive situations in the past, showing your ability to connect with clients and their families during difficult times.
✨Highlight Your Attention to Detail
This role requires thoroughness and precision. Be ready to discuss specific instances where your attention to detail made a difference, whether in administrative tasks or customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Think of scenarios you might face in this role and how you would handle them effectively.
✨Demonstrate Team Spirit
Being a team player is essential in this position. Share experiences where you supported colleagues or collaborated on projects, emphasising your commitment to working together for the benefit of the customers.
