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For Companies At a Glance
- Tasks: Manage customer queries, handle calls, and support daily operations in a busy environment.
- Company: Join a friendly team in a well-established facilities management organisation.
- Benefits: Competitive salary of £26,000 and a supportive work culture.
- Why this job: Be at the heart of customer service and make a real difference every day.
- Qualifications: Experience in customer service or administrative roles; strong communication skills required.
- Other info: Office-based role with opportunities for career growth and development.
The predicted salary is between 20800 - 36400 £ per year.
Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector?
The Company:
We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Customer Service Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered.
Role & Responsibilities of the Customer Service Administrator:
- Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently.
- Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales.
- Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures.
- Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams.
- Maintain accurate records using CAFM/help-desk systems and produce reports as required.
- Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail.
- Work collaboratively with internal teams to resolve customer or contractor-related issues.
About You as the Customer Service Administrator:
- Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment.
- Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently.
- Comfortable dealing with B2B calls, suppliers, and third-party contractors.
- Quick to learn new systems and able to navigate multiple platforms simultaneously.
- Strong organisational skills with the ability to prioritise and manage several ongoing tasks.
- Confident communicator with excellent verbal and written skills.
- Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage.
- Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role.
- Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern.
This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc.
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.
Customer Service Administrator employer: Eileen Richards Recruitment
Contact Detail:
Eileen Richards Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling a high volume of inbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer interactions.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in a busy environment. This will demonstrate that you can handle the fast-paced nature of the job.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled queries and managed tasks in a busy environment, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Show us your enthusiasm for the position and the facilities management sector.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling lots of calls and queries in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Eileen Richards Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with handling inbound calls, managing queries, and coordinating with contractors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle a variety of enquiries, which is crucial for this position.
✨Practice Your Communication Skills
As a Customer Service Administrator, you'll need to communicate effectively with both customers and contractors. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview, such as how you'd handle a high volume of calls or an urgent issue. Think through potential scenarios and how you would prioritise tasks while maintaining attention to detail. This will show that you're prepared for the fast-paced environment of the role.
