At a Glance
- Tasks: Lead and develop a high-performing Sales Office team while improving processes and driving accountability.
- Company: Join a prestigious luxury hospitality and events destination with a focus on exceptional customer experiences.
- Benefits: Competitive salary, performance-related bonus, private healthcare, and 28 days annual leave.
- Other info: Monday to Friday office-based role with opportunities for continuous improvement.
- Why this job: Shape the future of sales in a dynamic environment where your ideas matter.
- Qualifications: Experience in sales management or operations, strong analytical skills, and excellent communication.
The predicted salary is between 50000 - 50000 £ per year.
Increase your chances of an interview by reading the following overview of this role before making an application.
- Lutterworth
- C£50,000 p. a. + Bonus & Benefits
- Are you an organised leader who thrives on creating structure, improving processes and driving accountability?
- Do you enjoy turning data into meaningful commercial insight while developing a high-performing team?
- Are you looking for an opportunity where you can genuinely influence business performance and continuous improvement?
- The Company
ER Recruitment are delighted to be supporting a prestigious luxury hospitality and events destination with the recruitment of an experienced Sales Office Manager.
This is a fantastic opportunity to join an ambitious and growing business that prides itself on delivering exceptional customer experiences across corporate events, conferences and private functions.
Reporting directly to the Executive Director, you'll play a pivotal role in leading the Sales Office team, improving operational efficiency and ensuring accurate reporting supports commercial decision-making.
This is a hands-on leadership role where you'll have the opportunity to shape processes, develop people and become a trusted member of the senior leadership team.
- Role & Responsibilities Of The Sales Office Manager
- Lead, motivate and develop the Sales Office team, creating a positive culture of accountability, collaboration and high performance.
- Ensure sales administration, event documentation and customer information are completed accurately and issued within agreed timescales, enabling the Operations team to consistently deliver exceptional customer experiences.
- Act as the central point for commercial reporting, producing accurate weekly and monthly reports, forecasts and performance updates for senior leadership and business owners.
- Collect, analyse and interpret sales data from multiple sources to provide meaningful business insight and support strategic decision-making.
- Take ownership of the CRM system, ensuring data accuracy, consistency and effective pipeline management.
- Review sales processes and procedures, identifying opportunities to improve efficiency, communication and reporting across the business.
- Build strong working relationships between the Sales and Operations teams, ensuring clear communication and effective handovers for every event.
- Support the preparation of event costings and commercial reporting to ensure accurate financial information is available.
- Monitor team performance, setting clear expectations, providing coaching and confidently addressing performance or process issues where required.
- Champion continuous improvement, embracing technology and recommending new ideas to improve systems, reporting and overall business performance.
About You As The Sales Office Manager
- Previous experience within Sales Office Management, Sales Operations, Commercial Administration, Revenue Management or a similar leadership role.
- A confident and credible people manager with the ability to motivate teams, challenge performance and hold others accountable.
- Highly organised with exceptional attention to detail and a passion for delivering accurate, high-quality work.
- Strong analytical skills with experience producing management reports, forecasts and commercial insights.
- Comfortable working with CRM systems and Microsoft Excel, with the ability to quickly learn new technologies and systems.
- Excellent communication and interpersonal skills, with the confidence to build relationships across departments and with senior stakeholders.
- Naturally proactive, always looking for opportunities to improve processes and implement more efficient ways of working.
- Hospitality experience would be advantageous but is not essential; we welcome applications from candidates with strong commercial operations or sales support backgrounds from other sectors.
- Additional Benefits
- Competitive salary, with a realistic performance-related bonus of up to 20% (OTE £60,000).
- 28 days annual leave, including Bank Holidays.
- Private healthcare.
- Monday to Friday, office-based role (9.00am-5.00pm).
- Opportunity to shape a newly evolving leadership role and influence the future of the sales function.
- Join an ambitious, forward-thinking organisation where your ideas for continuous improvement will be welcomed and encouraged.
- #J-18808-Ljbffr
Sales Office Manager in Lutterworth employer: Eileen Richards Recruitment Limited
Leicester Cathedral is an exceptional employer, offering a unique opportunity to join a pivotal organisation at the heart of Leicester. With a strong focus on community engagement and heritage, employees benefit from a supportive work culture that values professional growth, including a clear pathway to future leadership roles such as Chief Finance Officer. The hybrid working model, generous annual leave, and a non-contributory pension scheme further enhance the appeal of this meaningful and rewarding position.
Contact Details:
Eileen Richards Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager in Lutterworth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eileen Richards Recruitment Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eileen Richards Recruitment Limited
Don't be shy about reaching out to Eileen Richards Recruitment Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sales Office Manager in Lutterworth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eileen Richards Recruitment Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eileen Richards Recruitment Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
