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For Companies At a Glance
- Tasks: Manage customer calls and emails, resolving queries efficiently in a fast-paced environment.
- Company: Join a forward-thinking company known for exceptional customer service and innovation.
- Benefits: Enjoy hybrid working, 25 days holiday, bonuses, and fantastic training opportunities.
- Why this job: Make a real impact by delivering outstanding service and being part of a supportive team.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency required.
- Other info: Great career development opportunities in a dynamic and rewarding environment.
The predicted salary is between 22000 - 29000 £ per year.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Leicestershire - Hybrid working £26,229.09 + Bonus 16th February Start Date
Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where every call counts? Would you like to join a forward-thinking company with excellent training and career development opportunities?
The Company
ER Recruitment is working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded.
Role & Responsibilities Of The Customer Service Advisor
- Manage a high volume of inbound customer calls and emails, providing clear and helpful responses
- Work towards daily call and performance targets
- Resolve queries relating to accounts, deliveries, billing, and pricing efficiently
- Prioritise and manage multiple tasks effectively in a busy office setting
- Record customer data accurately in the CRM system
- Collaborate and support colleagues to ensure the team delivers great service
About You As The Customer Service Advisor
- Experience working in a customer service or call centre environment
- Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve
- Confident working with numbers and billing information
- Excellent organisational skills and attention to detail
- IT proficient, particularly with MS Office
- Positive, professional attitude with the drive to support both customers and team members
- Access to own vehicle and willingness to complete initial onsite training
Benefits As The Customer Service Advisor
- Hybrid working (2 days in the office, 3 from home) after initial month training
- Fantastic training from industry leaders
- Holiday 25 days plus bank holidays
- Bonus
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We look forward to hearing from you.
Customer Service Advisor in Leicester employer: Eileen Richards Recruitment Limited
Contact Detail:
Eileen Richards Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, throw in some thoughtful questions about the team dynamics or training opportunities. It shows you're genuinely interested and engaged.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new roles that pop up!
We think you need these skills to ace Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering exceptional customer service in your application. We want to see that you thrive in busy environments and genuinely enjoy helping customers.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Customer Service Advisor role. We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Eileen Richards Recruitment Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or exceeded customer expectations. This will demonstrate your ability to thrive in a busy environment and meet performance targets.
✨Practice Common Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about the training process or how success is measured within the team.
